Customer Care Lead

4 weeks ago

Kozhikode, India Potafo Full time

Job description:About Potafo:At Potafo, our mission is simple — delighting customers every single day. As Kerala’s fastest-growing quick-commerce and food-tech brand, we believe our customer care team is the voice and heart of the company. To lead this critical function, we’re looking for a Customer Care Head who can inspire, manage, and elevate the customer support experience at scale.What You’ll DoLead the TeamManage, mentor, and motivate a growing customer care team.Create duty schedules and assign responsibilities for smooth 24/7 coverage.Train & DevelopConduct regular training sessions to upskill agents on product knowledge, communication, and problem-solving.Build a strong service culture within the team.Drive Service ExcellenceEnsure SLAs (response time, resolution rate, CSAT) are consistently met.Handle escalations and provide quick, customer-first resolutions.Listen to CustomersCollect and track customer feedback across all channels.Identify pain points and initiate process improvements.Analyze & ReportReview customer care data (tickets, calls, chats, & complaints).Present insights to leadership and recommend actionable strategies.Collaborate Cross-FunctionallyWork with Operations, Tech, and Marketing teams to resolve recurring issues.Align customer experience goals with business objectives.What You’ll Need3–5 years of experience in customer service, with at least 2 years in a team leadership role.Excellent communication and conflict-resolution skills.Proven ability to manage teams, duty rosters, and performance targets.Analytical mindset with experience in data-driven decision-making.Hands-on knowledge of CRM or ticketing tools.Strong ownership attitude and ability to thrive in a fast-paced environment.What You’ll GetCompetitive salary + performance incentives.End-to-end ownership of the customer care vertical.Opportunity to shape the customer experience strategy of a fast-growing food-tech brand.A youthful, collaborative, and high-growth work environment.

  • Customer Care Lead

    6 days ago

    Kozhikode, Kerala, India Potafo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job description:About Potafo:At Potafo, our mission is simple — delighting customers every single day. As Kerala's fastest-growing quick-commerce and food-tech brand, we believe our customer care team is the voice and heart of the company. To lead this critical function, we're looking for a Customer Care Head who can inspire, manage, and elevate the...

  • Customer Care Lead

    4 weeks ago

    Kozhikode, India Potafo Full time

    Job description: About Potafo: At Potafo, our mission is simple — delighting customers every single day. As Kerala’s fastest-growing quick-commerce and food-tech brand, we believe our customer care team is the voice and heart of the company. To lead this critical function, we’re looking for a Customer Care Head who can inspire, manage, and elevate the...

  • Customer Care Lead

    4 weeks ago

    Kozhikode, India Potafo Full time

    Job description: About Potafo: At Potafo, our mission is simple — delighting customers every single day. As Kerala’s fastest-growing quick-commerce and food-tech brand, we believe our customer care team is the voice and heart of the company. To lead this critical function, we’re looking for a Customer Care Head who can inspire, manage, and elevate the...

  • Customer Care Lead

    4 weeks ago

    Kozhikode, India Potafo Full time

    Job description: About Potafo: At Potafo, our mission is simple — delighting customers every single day. As Kerala’s fastest-growing quick-commerce and food-tech brand, we believe our customer care team is the voice and heart of the company. To lead this critical function, we’re looking for a Customer Care Head who can inspire, manage, and elevate the...

  • Customer Care Lead

    4 weeks ago

    Kozhikode, India Potafo Full time

    Job description:About Potafo:At Potafo, our mission is simple — delighting customers every single day. As Kerala’s fastest-growing quick-commerce and food-tech brand, we believe our customer care team is the voice and heart of the company. To lead this critical function, we’re looking for a Customer Care Head who can inspire, manage, and elevate the...

  • Customer Care Lead

    4 weeks ago

    Kozhikode, Kerala, India, Kerala Potafo Full time

    Job description:About Potafo:At Potafo, our mission is simple — delighting customers every single day. As Kerala’s fastest-growing quick-commerce and food-tech brand, we believe our customer care team is the voice and heart of the company. To lead this critical function, we’re looking for a Customer Care Head who can inspire, manage, and elevate the...

  • Customer Care Executive

    2 weeks ago

    Kozhikode, Kerala, India Popees Baby Care Products Pvt Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: E-commerce Support ExecutiveEducation: Graduation (Any Stream)Experience: Fresher/Minimum 1–2 years of experience in customer service or e-commerce supportJob Type: Full-time, On-siteLocation: Calicut, MalappuramKey Responsibilities:Handle customer inquiries and complaints through phone, email, and chat.Manage order-related issues such as...

  • Female Customer Care Executive

    2 days ago

    Kozhikode, Kerala, India Kaniyath Trading And Contracting Llp Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a Female Customer Care Executive, fluent in English, with excellent communication skills and a positive attitude to handle customer interactions and deliver exceptional service in a professional setting.

  • Female Customer Care Executive

    2 days ago

    Kozhikode, Kerala, India Aptr & Co Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a Female Customer Care Executive, fluent in English, with excellent communication skills and a positive attitude to handle customer interactions and deliver exceptional service in a professional setting.House rent allowance

  • Customer Care Executive

    1 week ago

    Kozhikode, Kerala, India la densitae hair transplant Full time ₹ 1,80,000 - ₹ 2,16,000 per year

    Job Description:We are hiring Customer Care Executive for our Clinic in Calicut. The role involves calling patients/customers, explaining hospital services, following up on inquiries, and assisting with appointment bookings.Key Responsibilities:Make outbound/inbound calls to patients and explain hospital services.Fix appointments and follow up with...