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Business Analyst
3 months ago
Role: Business Analyst
Location : Bangalore
Minimum experience : 5+ Years
Required BA with at least 5 years of experience with an ownership mindset and self-driven attitude experience in e-commerce or retail domain with Chatbot experience.
Responsibilities:
- BA with true experience building web products, Chatbot development defining consumer journeys, understanding of integrating with APIs, and able to understand/write/convey crisp clear requirements
- Proactive data backed problem solving skills, ability to identify problems and elaborate into solutions and requirements, ability to ask the right questions and seek answers
- Build process flow diagrams and collaborate with cross functional teams including technology to execute features
- Maintain backlog, ability to create and slice epics, stories clearly with minimal oversight
- Track deliverables and report value delivery against timelines
- Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes
- Ability to understand tech architecture diagrams to understand overarching tech solution
- Ability to work with developers to understand and integrate with APIs
- Monitor the launched features and feed learnings back to the product or process for enhancements
- Contribute to roadmaps, and prioritization
- Serve as a voice of the customer, always understanding the customer needs
- Collaborate with product owners, solution managers, and cross-functional product managers, to ensure alignment towards objectives
- Managing and sending weekly/monthly reports for the owned product and associated processes
- Ability to create and drive presentations and workshops
- Excellent written and verbal communication skills
- Analytical bent of mind, quick learner with a sense of accountability
- Excellent collaborator, open to feedback
- Good understanding of the concepts of agile and ways of working, understanding of the tools like JIRA and Confluence
