Genesys Engage

1 month ago


Delhi, India Servion Global Solutions Full time
Technical skills in Genesys EngageGenesys SIPGenesys Multimedia (E-Mail, Chat) RoutingGenesys Inbound and Outbound implementationGenesys Voice Platform 8.xGenesys Routing Development (IRD & SCXML)Genesys Call Center Reporting (Infomart, Call Center Analyzer, GCXI)Genesys Interaction Recording & QMTroubleshooting Genesys solutions and production issues

Experiences requiredEngineering qualification in IT / Computer Science or equivalentPMP CertificationITIL v4.0Genesys Certified Professional CloudGenesys Certified Professional (minimum 3 modules of Genesys Engage)8+ years of experience in installation and maintenance of Genesys Contact Center Solutions (Engage, Cloud, and migration from Engage to Cloud).Minimum 3 years of experience in leading solution delivery activities at customer sites.Minimum 3 years of experience in leading teams of Genesys consultants.Minimum 3 years of experience in Contact Center-related software development.



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