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Genesys Solutions Engineer

5 months ago

delhi, India C1 Global Innovation & Capability Center Full time
The Solutions Engineer is responsible for designing and implementing Genesys Pure Cloud solutions. The primary objective of this role is to understand customer objectives and requirements and design/implement solutions that meet those objectives and requirements based on Genesys Pure cloud platform. Solution Engineer is responsible for gathering, analyzing, and clarifying customer requirements and then creating a design and implementing the solution including detailed documentation, to meet those requirements in addition to consulting with customers on best practices.
Essential Functions
Demonstrates product expertise specifically in Genesys Pure Cloud products, a Genesys Pure connect experience will be a plus.
Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical consultant/engineer.
Works in close connect with Project Manager in successfully delivering projects.
Assesses complex situations to make appropriate recommendations.
Prepares and/or reviews functional requirements documentation.
Keeps apprised of new offerings and software updates from the manufacturer.
to work within a team environment when needed.
and conduct QAT, UAT etc.
Required technical Skills.
Pure Cloud solution implementation / migration - Hands-on ; Genesys Pure connect knowledge with be a plus.
Pure cloud implementation/design and integrations with third party solutions like Salesforce, MS Teams
of SIP and VoIP
of networking
Knowledge of HTTP requests, REST web services, API and JSON etc
of network design and troubleshooting such as Wireshark
Telephony & Hardware: Genesys Cloud Edge, AudioCodes
verbal and written communications skills
to manage multiple priorities through detail orientation and strong organizational/planning skills
to work independently with minimal direction but resulting in a satisfied resolution for the client
Desired/Preferred Qualifications
4-year bachelor’s degree
+ years’ experience on Genesys Pure Cloud implementation and solution design
cloud certifications – GCP, Architect, Scripting – preferred