Digital account manager

4 weeks ago

West, India Logicsofts.com Full time

Job Description – Client Success / Account Manager Location: Kirti Nagar, Delhi (On-site) Type: Full-time About Us - We are a fast-growing digital agency with two verticals: • LOGICSOFTS → SEO & digital marketing agency (UK/USA/Europe) • Wave69 → Web design, SEO & marketing for the adult industry (global clients) We’re looking for a Digital Account Manager ( Digital Marketing CSM) to manage client relationships, ensure smooth delivery, and drive upsells & retention. Responsibilities: • Act as the primary point of contact for assigned clients (SEO, Paid Ads, Web Design, Hosting). • Understand client business goals and ensure our services are aligned to them. • Coordinate with internal teams (SEO, Ads, Web Dev, and Support) to ensure projects are on track. • Deliver weekly/monthly performance reports to clients. • Handle escalations and ensure issues are resolved quickly. • Build strong relationships to increase retention and upsell opportunities. • Keep CRM/Excel updated with client interactions, tasks, and next steps. Key Result Areas (KRAs): 1. Client Relationship Management – Maintain trust & satisfaction across all accounts. 2. Delivery Oversight – Ensure projects/services are delivered on time & within scope. 3. Upselling & Cross-selling – Identify opportunities for add-on services. 4. Retention & Churn Management – Reduce client churn and maximize renewals. 5. Reporting & Communication – Timely reports, calls, and updates. Key Performance Indicators (KPIs): • Client Retention Rate: 90%+ retention across accounts. • Upsell Conversion Rate: Minimum 15–20% of accounts upsold in 6 months. • Response Time: Acknowledge client queries within 4 working hours. • Project Delivery: 95% projects delivered on or before deadline. • CSAT (Client Satisfaction Score): Avg. 4.5/5 from feedback surveys. • Renewals: 100% follow-up on contracts before expiry. Requirements: • 2–4 Years’ experience in client-facing role (preferably in a digital agency/IT services)• Strong understanding of SEO, Paid Ads, Web Design basics (not hands-on, but able to communicate with teams/clients). • Excellent communication & presentation skills. • Highly organised, with ability to manage multiple accounts. • Comfortable with tools like Google Sheets/Excel, Teams, and CRMs (Zoho/Hub Spot). Compensation: • Competitive salary (fixed + performance bonus based on retention/upsells). • Clear growth path: Sr. Account Manager → Client Success Head (team lead).

  • Client Servicing Executive

    2 days ago

    Kandivali West, Mumbai, Maharashtra, India Promnitech Digital Full time

    Adv Media is the digital marketing agency in Mumbai, India. We have helped many real estate developers, doctors, and education/schools/ institutes generate high-quality leads through your digital marketing strategy, and we can help you, too, grow your brand/business online. **Full job description** **Responsibilities**: - Act as the point of contact for...

  • Digital Marketing Specialist

    3 weeks ago

    Kolkata, West Bengal, India, West Bengal Meraqi Digital Full time

    Company DescriptionMeraqi Digital is an independent marketing communications consultancy dedicated to delivering effective solutions for our clients. We focus on doing what's right to help our clients win. We provide a range of services including digital marketing, content creation, and communication strategy. Our team is passionate about delivering...

  • Key Account Manager

    1 day ago

    west bengal, India Baidyanath Full time

    Job Title: Key Account Manager – Amazon (RKW Only) Location: Kolkata Experience Required: 4–5 years (mandatory) in managing Amazon RKW for an FMCG brand About the Role We are seeking an experienced Key Account Manager (KAM) – Amazon RKW who will be responsible for driving growth through Amazon’s RKW platform while also managing day-to-day account...

  • Accounts Manager

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India Sb Infowaves Pvt. Ltd. Full time ₹ 7,68,000 - ₹ 9,60,000 per year

    We are looking to hire an experienced key account manager to maintain solid relationships with the company's key clients. The key account manager's responsibilities include growing the company's revenue, satisfying clients with the services provided, and maintaining relationships.CONTACT Responsibilities:Driving scale and growth through proper sales planning...

  • SEO Account Manager

    2 days ago

    south west delhi, India Saffron Tech Pvt Ltd Full time

    Role: SEO Account Manager No. of openings : 4 About Saffron Edge: Saffron Edge is a high-performance digital marketing company that delivers measurable results for ambitious brands. We’ve built deep domain expertise across the digital marketing stack and as we scale, we're looking for a sharp, execution-focused leader to take our Delivery function to the...

  • SEO Account Manager

    5 days ago

    south west delhi, India Saffron Tech Pvt Ltd Full time

    Role: SEO Account ManagerNo. of openings : 4About Saffron Edge: Saffron Edge is a high-performance digital marketing company that delivers measurable results for ambitious brands. We’ve built deep domain expertise across the digital marketing stack and as we scale, we're looking for a sharp, execution-focused leader to take our Delivery function to the...

  • Account Manager

    2 weeks ago

    west bengal, India EFRAC Lab Full time

    Accounts Manager (CA/CA INTER) We are now looking for an experienced Accounts Manager to lead our financial operations. The Accounts Manager will lead the company’s accounting and financial management processes. The role requires a seasoned professional with minimum 15 years of relevant experience , exceptional skills in Advanced Excel and financial data...

  • Account Manager

    1 week ago

    west bengal, India EFRAC Lab Full time

    Accounts Manager (CA/CA INTER)We are now looking for an experienced Accounts Manager to lead our financial operations.The Accounts Manager will lead the company’s accounting and financial management processes. The role requires a seasoned professional with minimum 15 years of relevant experience, exceptional skills in Advanced Excel and financial data...

  • Account Manager

    5 days ago

    west bengal, India Capital Numbers Full time

    We are looking for the Accounts Head , who can lead the finance and accounting function, ensuring accurate books, compliance with statutory regulations, and smooth month-end/year-end closures. Supervise team operations and coordinate with auditors for financial accuracy. Key Responsibilities Prepare and maintain accurate financial records, balance sheets,...

  • Account Manager

    1 day ago

    west bengal, India Tekno Valves Full time

    DESIGNATIONManager - Accounts & TaxationOVERVIEWAn opportunity for managing Accounts, Taxation & Finance of an Industrial Valve Manufacturing Company.EDUCATIONAL QUALIFICATIONS B.Com / M.Com / MBA (Finance) / CA or CFA ( will be preferred)COMPETENCY Minimum 10 years working experience in a product manufacturing organisationWorking experience in below with...