Customer Experience Manager

4 weeks ago

Kanpur, India Mercedes-Benz Prime Star Full time

Company Description

As an authorized Mercedes-Benz franchise partner, Mercedes-Benz Prime Star is dedicated to providing an unparalleled sales and after-sales experience in Agra, Kanpur, and Varanasi. We pride ourselves on our values of service, respect, innovation, and transparency in every interaction. Our professional team ensures a personalized, knowledgeable, and welcoming environment to meet the unique needs of each customer. Our comprehensive range of vehicles and after-sales services, including maintenance and repairs, aims to keep your Mercedes-Benz in top condition while building lasting relationships based on trust and satisfaction.

Role Description

This is a full-time, on-site role in Kanpur for a Customer Experience Manager. The primary responsibility is to ensure high levels of customer satisfaction by managing and improving customer experience. In this role, the Customer Experience Manager will handle customer inquiries, provide solutions, gather customer feedback, and work closely with other departments to enhance overall customer service. Effective communication and analytical skills are essential for understanding and addressing customer needs.

Qualifications

  • Customer Satisfaction and Customer Service skills
  • Customer Experience management skills
  • Strong Communication skills, both written and verbal
  • Analytical Skills to understand and improve customer experience
  • Excellent problem-solving abilities
  • Bachelor's degree in Business, Marketing, or a related field
  • Experience in the automotive industry is a plus

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