Senior Benefits Administration Services Analyst

3 weeks ago

noida, India Conduent Business Services Full time

Job Description:

Job Track Description:

  • Requires formal education and relevant expertise in a professional, sales, or technical area.
  • Performs technical-based activities.
  • Contributes to and manages projects.
  • Uses deductive reasoning to solve problems and make recommendations.
  • Interfaces with and influences key stakeholders.
  • Leverages previous knowledge and expertise to achieve results.
  • Ability to complete work self-guided.
  • College or university degree required.

General Profile

  • Requires knowledge and experience in field.
  • Uses best practices and knowledge of business to improve products or services.
  • Solves complex problems and takes a new perspective on existing procedures.
  • Self-starter, requiring minimal guidance.
  • Acts as a resource for colleagues with less experience.

Functional Knowledge

  • Requires conceptual expertise of theories, practices, and procedures. 

Business Expertise

  • Has knowledge of best practices and team integration.
  • Aware of the competition and what differentiates them.

Impact

  • Impacts a range of customer, operational, project or service activities.
  • Works within broad guidelines and policies.

Leadership

  • Acts as a resource for colleagues with less experience.
  • May guide small projects with manageable risks and resource requirements.

Problem Solving

  • Solves complex problems.
  • Takes a new perspective on existing solutions.
  • Exercises judgment based on the review of multiple information sources.

Interpersonal Skills

  • Ability to articulate difficult or sensitive information.
  • Works to build consensus within a team.

Responsibility Statements

  • Reviews work performed by junior teams for accuracy and completeness.
  • Triage, researches, and responds to complex participant issues. (eligibility, calculation errors, and service delivery)
  • Tracks and understands intermediate system issues to confirm adherence to requirements.
  • Evaluates existing processes and enhances/develops to improve service delivery.
  • Interfaces with external client contact to resolve complex benefit questions.
  • Acts as subject matter expert supporting change orders and other implementation projects.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
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