Benefits Administration Services Analyst II

3 weeks ago

noida, India Conduent Business Services Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:

  • Requires formal education and relevant expertise in a professional, sales, or technical area.
  • Performs technical-based activities.
  • Contributes to and manages projects.
  • Uses deductive reasoning to solve problems and make recommendations.
  • Interfaces with and influences key stakeholders.
  • Leverages previous knowledge and expertise to achieve results.
  • Ability to complete work self-guided.
  • College or university degree required.

General Profile

  • Requires knowledge and experience in own field.
  • Will acquire higher-level knowledge and skills.
  • Develops an understanding of the company, processes, and customers.
  • Uses existing procedures to solve routine or standard problems.
  • Receives moderate guidance and direction from others.

Functional Knowledge

  • Requires expanded conceptual understanding of theories, practices, and procedures. 

Business Expertise

  • Uses an understanding of key business drivers to accomplish work.

Impact

  • Impacts own team through the quality of the services or information provided.
  • Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

  • No supervisory responsibilities.
  • Provides informal guidance to new team members.

Problem Solving

  • Uses existing procedures and technical experience to solve problems.

Interpersonal Skills

  • Exchanges complex information and ideas effectively.

Responsibility Statements

  • Executes established benefits processes and seeks guidance from Sr. Analysts.
  • Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery)
  • Triages intermediate system issues to confirm adherence to requirements.
  • Performs peer review on work completed by other peers.
  • Interfaces with external client contacts to resolve day-to-day benefit questions.
  • Reviews benefit reports, determines action required and gives direction to team members.
  • Identifies system and process enhancements to improve process efficiencies.
  • Mentors and coaches junior members.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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