Associate

3 weeks ago

Bengaluru, India HCLTech Full time

Greetings from HCL TechnologiesHiring for " Hospital Information Systems (HIS) & EHR , EMR."Experience - 3-14 yearsLocation - Bangalore / Chennai / Noida / Pune / HyderabadNotice period - Immediate to 60 days OnlyCTC - Can be discussedWe are looking for a highly experienced and technically proficient L2 Support Engineer with end-to-end knowledge of Hospital Information Systems (HIS) & EHR , EMR. This role requires deep understanding of all HIS modules, healthcare workflows, and technical infrastructure. The candidate will be responsible for resolving complex issues, supporting integrations, and ensuring seamless operation of HIS across clinical, administrative, and operational domains.Key Responsibilities:Provide second-level support for all HIS modules, including:Patient Administration (Registration, Admission, Discharge, Transfer)Outpatient & Inpatient ManagementPharmacy & Medication ManagementLaboratory Information System (LIS)Radiology Information System (RIS)Billing, Claims, and InsuranceClinical Documentation & EMROperation Theatre (OT) ManagementInventory & Supply ChainEmergency & Acute CareNursing & Ward ManagementDietary, Housekeeping, Biomedical, and Support ServicesPerform root cause analysis and resolve escalated issues from L1 support.Collaborate with development, infrastructure, and vendor teams for bug fixes, enhancements, and upgrades.Support HIS integrations with third-party systems (e.g., PACS, LIS, ERP, mobile apps).Monitor system performance, conduct audits, and ensure data integrity.Participate in HIS implementation, testing, and go-live support.Document technical solutions, SOPs, and contribute to training materials.Ensure compliance with healthcare regulations and data security standards.Technical Skills Required:HIS Platforms: Deep familiarity with enterprise HIS solutions (e.g., Cerner, Meditech, Trak Care, or custom-built systems)Database Management: Advanced SQL, Oracle, MS SQL Server – query optimization, stored procedures, data migrationOperating Systems: Windows Server, Linux (advanced troubleshooting)Networking: TCP/IP, VPN, DNS, DHCP, VLANs, firewall configurationsHealthcare Standards: HL7, FHIR, DICOM, ICD-10, SNOMED CTApplication Servers: IIS, Apache, TomcatScripting & Automation: Power Shell, Bash, Python (for diagnostics and automation)Monitoring Tools: Nagios, Zabbix, Solar Winds, GrafanaTicketing Systems: Service Now, Jira, Fresh serviceRemote Support Tools: Citrix, Team Viewer, Any DeskSecurity & Compliance: HIPAA, ISO 27001, GDPR (awareness and implementation)Qualifications:Bachelor’s or Master’s degree in Computer Science, Information Technology, Biomedical Engineering, or related field.4–7 years of experience in HIS support or healthcare IT systems.Proven experience in handling HIS across multiple modules and hospital departments.Strong analytical, communication, and documentation skills.Ability to work independently and in cross-functional teams.Preferred Certifications:Healthcare IT certifications (e.g., CHIT, HIMSS)Cloud certifications (Azure, AWS – if HIS is cloud-hosted)Interested candidate please drop mail to " "Regards,Kushma```

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