Client Operations Co-ordinator/Specialist

2 days ago

Mumbai, India DynaNet Online Support Full time

Client Operations Co-Ordinator/Specialist (On-Site)

Please read all the details carefully before applying.

Location:

Charni Road

Mumbai, India (Onsite)

About Us:

At DynaNet Online Support, we specialize in delivering outsourced customer experience and operational support solutions to high-growth brands. We partner with clients across industries to streamline their support processes and provide seamless, responsive service.

Position Overview:

We are seeking a proactive and detail-oriented Client Operations Coordinator to be stationed at our client's office in Mumbai. This role will serve as the critical link between our (the DynaNet team) and the client's in-house operations, supply chain, and logistics departments.

You will be responsible for ensuring smooth communication, timely coordination of support tasks, and daily operational alignment between the two teams. You will also review client's day to day operations and cross-team functioning/coordination and find the gaps that DynaNet can fill up with their outsourcing services & resources.

Key Responsibilities:

Serve as the single point of contact between Client's in-house teams (Operations, Supply Chain, Logistics) and DynaNet's support team.

Coordinate daily tasks, updates, and escalations in real time.

Track and follow up on orders, shipping issues, escalations, or supply chain delays that impact customer experience.

Maintain clear documentation and internal reporting for tickets, follow-ups, and process updates.

Assist in optimizing workflows and processes to improve support efficiency.

Provide insights and feedback from on-ground operations to help the remote team deliver better service.

Handle basic operational tasks or updates when required.

Qualifications & Skills:

Bachelor's degree & knowledge of Retail/E-commerce Business, Operations, Logistics, or a related field.

1 years of experience in operations coordination, supply chain, or client-facing roles (experience in eCommerce or D2C preferred).

Excellent communication and interpersonal skills.

Strong organizational and time management abilities.

Proactive, solution-oriented mindset.

Comfortable working in a fast-paced, collaborative environment.

Salary:

INR 22,000/- per month

Why Join Us?

Be part of a fast-growing customer experience outsourcing firm.

Gain exposure to both internal operations and external client coordination.

Develop hands-on experience in cross-functional communication and process management.

Opportunity for career growth into operations management or client success roles.

To Apply:

Please send your resume to .support with the subject line "Client Operations Coordinator Application – Mumbai" or apply here.

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