Asst. Manager

4 days ago

Gurugram, India Fia Technology Services Full time

Role & responsibilities :

  1. Deliver virtual and classroom training for BCs, DS agents, CSPs, and EMPs.
  2. HR Induction, Other Soft skill trainings. Preparation of yearly Training calendar.
  3. Conduct induction and refresher sessions on FI products like PMJDY, PMSBY, PMJJBY, APY, etc.
  4. Ensure compliance training across 23 partner banks and 10 other services.
  5. Take at least 3 virtual batches daily and travel for field training when needed.
  6. Prepare monthly training calendars and circulate to stakeholders in advance.
  7. Share daily training updates via WhatsApp and email.
  8. Maintain training records and submit weekly/monthly reports.
  9. Align training with company goals and compliance norms.
  10. Train all new CSPs within one week of onboarding.
  11. Conduct special training as per new product launch or urgent requirement.
  12. Collaborate with Sales and IT teams for field and technical training.
  13. Use Power BI or similar tools for training MIS and dashboards.
  14. Issue training certificates and resolve CSP queries during sessions.
  15. Assess Training effectiveness.

Preferred candidate profile :

  • Strong communication and presentation skills
  • Good understanding of Financial Inclusion, NBFC, MFI, Banking service, Insurance, Financial services.
  • Ability to train and engage field-level staff in simple language
  • Good documentation and reporting, PowerBI, Training Need Analysis,
  • Familiar with MS Office, PowerPoint, and reporting tools

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