Cyber Security Manager

4 weeks ago

Delhi, India Quick Heal Full time
Quick Heal is one of the leading IT security solutions company with a global presence in 38 cities in India and 40 countries across globe. Each Quick Heal product is designed to simplify IT security management across the length and depth of devices and on multiple platforms. They are customized to suit consumers, small businesses, Government establishments and corporate houses.SEQRITE

is the enterprise arm of India's leading and only listed cybersecurity products company –

Quick Heal Technologies

. What sets SEQRITE apart is our state-of-the-art Zero Trust technology, primed and ready to take on the market. We believe in a security paradigm where trust is never assumed, but rather consistently verified. Our

Zero Trust

solutions suite enables organizations to secure their

endpoints , data, networks, and

users across geographies , providing a robust defense against modern cyber threats.SEQRITE is also powered by state-of-the-art

SEQRITE Labs

that continuously mines Threat Research, Real-time Detection, and Threat Intelligence.In the recent successful project of our nation "

Chandrayaan 3

", SEQRITE solutions have played an important role in securing the command & control center of ISRO from Cyber Threats.

SEQRITE has a dedicated Services wing. This division specializes in delivering comprehensive cybersecurity consulting services to a diverse clientele that includes Corporates, PSUs, Government, and Law Enforcement Agencies. SEQRITE has a global marquee clientele across BFSI, Pharma, Manufacturing, Government, and Mid & Large industries.

Position description:Technical support manager with strong Cybersecurity technology hands-on knowledge for deployment and troubleshooting skills to guide team across SEQRITE solutions with capability to develop competency. Responsible for the service delivery at Technical Support Center as per the defined KRAs and matrixes. Support Manager ensures the support operations is fully up and running and meets defined criteria on service delivery, SLAs and customer satisfaction. Support Manager ensures the people, process and performance are always kept up to date for the desired outcome.

Primary Responsibilities:Hands-on Technical leader to self-drive and guide team across technical solutions and troubleshooting for effective and timely resolutions.Develop and improve team competency on SEQRITE solutions on consistent basis.Maintain monthly self and Team productivity score of more than 85% considering daily cases/calls/Chats/E-mail cases handled, Knowledge sharing/upgradation activities, Participation in tasks mentionedMaintain 100% renewal rate of existing clientMeet 100% SLA and system hygiene adherenceDrive initiatives for desired outcome in time-bound manner across support functionConduct weekly connect/meeting with sales and share MOM with management team.Maintain and improve Support and onboarding revenue for function.Execute and track competency development plan across support team on ongoing basis.Effective and satisfactory resolution with cross function team for all customer escalation.Ensure ISO 20000 Adherence to the Support process and updating of all required documents. Ensure compliance for the ISO 20000 certificationConduct Performance Discussion and Development Plan meeting with each individual on Monthly basis and document the same. Create action plan for individual's skill development including cross trainingMaintain Avg Monthly TSC Call and Chat Abandoned Ratio below 1%Maintain Avg Monthly TSC AAT Achievement below 30 Seconds and monthly TSC calls answered within 60 SecondsMaintain monthly self CSAT Score of 95% or more with at least 5% Conversion RatioMaintain Avg Monthly Team FDR Score above 85%Lead and address all technical deployment and issues with regular guidance to team for effective resolution across.Maintain monthly self and Team productivity score of more than 85% considering daily cases/calls/Chats/E-mail cases handled, Knowledge sharing/upgradation activities, Participation in tasks mentionedMaintain 100% renewal rate of existing clientMeet 100% SLA and system hygiene adherenceDrive initiatives for desired outcome in time-bound manner across support functionConduct weekly connect/meeting with sales and share MOM with management teamExecute and track competency development plan across support team on ongoing basisEffective and satisfactory resolution with cross function team for all customer escalationEnsure ISO 20000 Adherence to the Support process and updating of all required documents. Ensure compliance for the ISO 20000 certification

  • Cyber Security Trainer

    1 month ago

    Delhi, Delhi, India Craw Cyber Security Pvt Ltd Full time

    Great Cyber Security and penetration Testing Training Skills Must have Knowledge about in Ethical Hacking, Penetration Testing, Web Application Security. Good Knowledge of Certified Ethical Hacker v11. Knowledge on security tools like NMAP, Nessus, Metasploit, Wireshark, Burpsuite, Owasp-zap, Netsparker etc - Kali Linux - OWASP Top 10 - Penetration...

  • SaaS Cyber Security Architect Senior Consultant

    2 weeks ago

    Delhi, Delhi, India BluOcean Cyber Full time

    Job DescriptionWe are seeking a highly skilled SaaS Cyber Security Architect to join our team at BluOcean Cyber. This is a senior-level position that requires extensive experience in designing and implementing security for SaaS applications.About the RoleThis role involves configuring SaaS specific security controls, integrating SaaS applications with DLP,...

  • BluOcean Cyber | SaaS Security

    2 weeks ago

    delhi, India BluOcean Cyber Full time

    Company DescriptionBluOcean Cyber is a cybersecurity and privacy firm dedicated to ensuring trust and security in technology. We strive to elevate security to the strategy table for our clients, one project at a time.About the JobAre you ready to transform the cyber landscape and elevate your career? Join BluOcean's SaaS Cyber Security team, a dynamic force...

  • Strategic Product Visionary for SaaS Cyber Security

    1 week ago

    Delhi, Delhi, India BluOcean Cyber Full time

    At BluOcean Cyber, we're seeking a highly skilled Strategic Product Visionary to lead our SaaS product management team in the cyber security domain. As a key member of our multidisciplinary team, you'll work closely with clients, business stakeholders, and cyber security leaders to shape strategic product vision, key use cases, and market needs.We're looking...

  • Cyber Security Specialist with SOC Expertise

    7 days ago

    Delhi, Delhi, India Eventus Security Full time

    Job Description:The Cyber Security Specialist will be a key member of the Eventus Security team, working in our 24x7 Security Operation Centre (SOC).Responsibilities:* Investigate and document security incidents, providing detailed reports to stakeholders.* Collaborate with cross-functional teams to implement security solutions, ensuring seamless integration...

  • Cyber Security Software Developer Position

    2 weeks ago

    Delhi, Delhi, India BluOcean Cyber Full time

    About BluOcean CyberWe are a dynamic technology company focused on building innovative SaaS products in the Cyber Security domain. Our team is passionate about creating cutting-edge solutions that meet the highest standards for performance, scalability, and security.Job DescriptionEstimated Salary: $120,000 - $180,000 per yearWe are seeking a highly skilled...

  • BluOcean Cyber | SaaS Security Engineer Senior Consultant | delhi

    2 weeks ago

    delhi, India BluOcean Cyber Full time

    SaaS Security Architect - Senior Consultant/ experienced ConsultantAbout the JobAre you ready to transform the cyber landscape and elevate your career? Join BluOcean's SaaS Cyber Security team, a dynamic force shaping the future of security across the digital domain. As part of our elite team, you'll drive innovation and safeguard critical systems in a world...

  • Cloud Cyber Security Solutions Consultant

    4 weeks ago

    Delhi, Delhi, India Qylis Cloud Data & Cyber Security Services Pvt. Ltd. Full time

    About Qylis Cloud Data & Cyber Security Services Pvt. Ltd.We are a leading provider of innovative IT solutions, specializing in Data & AI, and Cyber Security. Our team of experts is passionate about technology and dedicated to making a positive impact.Job SummaryThis Inside Sales role involves building and growing our legacy in the respective region. As an...

  • Cyber Security CTF Creator

    3 months ago

    Delhi, India Cyber Arts Full time

    Cyber Arts is recruiting cybersecurity enthusiasts, professionals, and students to help our team create Capture the Flag competitions for the beginner and intermediate level. All of the Capture the Flags must be completely new and organic, and have absolutely no trace of existence or documentation on the web. Our team of engineers will test these CTF's...

  • BluOcean Cyber | Product Manager

    2 weeks ago

    Delhi, India BluOcean Cyber Full time

    BluOcean is a dynamic technology company focused on building innovative SaaS products in the Cyber Security domain. We are seeking a Product Manager to lead a multidisciplinary team, work with our clients, business stakeholders and cyber security leaders to shape strategic product vision, key use cases and market needs.As a Product Manager you should have an...

  • Cloud Security Architect

    1 week ago

    Delhi, Delhi, India BluOcean Cyber Full time

    Company Overview">BluOcean Cyber is a pioneering cybersecurity firm dedicated to safeguarding trust and security in technology. We strive to elevate security as a core business strategy for our clients, one project at a time.About the JobElevate your career by joining BluOcean's elite SaaS Cyber Security team, driving innovation and shaping the future of...

  • Cyber Security Manager

    4 weeks ago

    delhi, India Marsh McLennan Full time

    We are seeking a talented individual to join our global Cyber Risk Consulting (CRC) practice of Marsh Advisory. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Job Profile: Senior Manager, Cyber Risk Consulting, Marsh Marsh is a global leader in insurance broking and risk...

  • BluOcean Cyber | Product Manager

    2 weeks ago

    delhi, India BluOcean Cyber Full time

    BluOcean is a dynamic technology company focused on building innovative SaaS products in the Cyber Security domain. We are seeking a Product Manager to lead a multidisciplinary team, work with our clients, business stakeholders and cyber security leaders to shape strategic product vision, key use cases and market needs.As a Product Manager you should have an...

  • Cyber Security Sales

    6 months ago

    Delhi, Delhi, India GS2 CYBER SECURITY Full time

    Pay: ₹30,000.00 - ₹40,000.00 per month Day range: - Monday to Friday Supplemental pay types: - Commission pay - Performance bonus **Experience**: - total work: 2 years (preferred) Work Location: In person

  • Cyber Security Manager

    4 weeks ago

    delhi, India Marsh McLennan Full time

    We are seeking a talented individual to join our global Cyber Risk Consulting (CRC) practice of Marsh Advisory. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.Job Profile: Senior Manager, Cyber Risk Consulting, MarshMarsh is a global leader in insurance broking and risk...

  • Cyber Security Manager

    4 weeks ago

    Delhi, India Marsh McLennan Full time

    We are seeking a talented individual to join our global Cyber Risk Consulting (CRC) practice of Marsh Advisory. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.Job Profile: Senior Manager, Cyber Risk Consulting, MarshMarsh is a global leader in insurance broking and risk...

  • Cyber Security Manager

    4 weeks ago

    delhi, India Marsh McLennan Full time

    We are seeking a talented individual to join our global Cyber Risk Consulting (CRC) practice of Marsh Advisory. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.Job Profile: Senior Manager, Cyber Risk Consulting, MarshMarsh is a global leader in insurance broking and risk...

  • Cyber Security Manager

    4 weeks ago

    Delhi, India Marsh McLennan Full time

    We are seeking a talented individual to join our global Cyber Risk Consulting (CRC) practice of Marsh Advisory. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.Job Profile: Senior Manager, Cyber Risk Consulting, MarshMarsh is a global leader in insurance broking and risk...

  • Cyber security manager

    4 weeks ago

    Delhi, India Marsh McLennan Full time

    We are seeking a talented individual to join our global Cyber Risk Consulting (CRC) practice of Marsh Advisory. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.Job Profile: Senior Manager, Cyber Risk Consulting, MarshMarsh is a global leader in insurance broking and risk...

  • Cyber Security Manager

    4 weeks ago

    Delhi, India Marsh McLennan Full time

    We are seeking a talented individual to join our global Cyber Risk Consulting (CRC) practice of Marsh Advisory. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.Job Profile: Senior Manager, Cyber Risk Consulting, MarshMarsh is a global leader in insurance broking and risk...