Key Account Manager

Found in: Whatjobs IN C2 - 2 weeks ago

mumbai, India Novartis Full time
105,000 people reimagining medicine for more than 766 million people globally.
20 million people accessed to Novartis innovative medicines there by living a longer & healthier life, and we are committed to bringing more medicines and find new ways to deliver them to as many people as possible.
Purpose
Support the Key Account Management team for successfully participation in various Tenders of all entities (NIL,NHPL & Sandoz) of GKAs like State Govts, Central Govt (CGHS ,ESI , Army & Railways), PSUs & Autonomous Bodies like AIIMS,SGPGI etc. in collaboration with internal stakeholders like Regulatory affairs, Corporate Finance, Legal, Supply chain management ,Compliance and external stakeholders like State FDA officials to enhance the reach of innovative medicines for better patient outcomes. And also have checks on financial controls like overdue O/s, EMDs, Bank Guarantees as well as on the 3rd parties (GKAs stockists)
Your responsibilities include, but are not limited to
• Responsible for key account management at a local level, usually managing a small team or
managing specific account(s)/relationships. Manage the business relationship and activities
with key accounts in order to foster and extend the relationship and obtain the sales
targets. #Develop and maintain relationships with key stakeholders within accounts,
developing deep understanding of customer challenges with respect to patients and
identifying solutions that enhance patient care.
• Responsible for driving sales, promotion and development in the designated accounts to
reach commercial goals, develop customer development strategy, dedicated KAM action plans for assigned accounts,
aligns on account objectives and executes.
• Establish and develop long-term relationships with key customers. Acquire a thorough
understanding of key customer needs and requirements. Expand the relationships with
existing customers by continuously proposing solutions that meet their needs & objectives.
• Lead the preparation of strategies and individual tactical plans and to give strategic
input in terms of analysis, future potential and key programs required for the accounts
• Prepare and negotiate contracts, and guide initiatives that the company launches to target
particular account, analyze market situation including competitive intelligence activities on key accounts and key competitors
• Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans, contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
• Responsible for driving the sales operations plan and for achieving agreed sales and broader performance targets for own part of the organization, handling quality metrics & issues Innovative & Analytical Technologies, Key account management experience, Sales experience in multinational companies, Team management experience is preferred
• Develop an effective sales team through training and coaching or management of key commercial programmes, reporting of technical complaints / adverse events / special case scenarios related to, Novartis products within 24 hours of receipt, Distribution of marketing samples (where applicable)

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