Key Account Manager

Found in: Talent IN C2 - 2 weeks ago

Mumbai, India CN Solutions Full time

Position: key Account Manager KAM (5-7yrs)


Job location: Mumbai & Delhi NCR


Key Result Areas (KRAs) and Key Performance Indicators (KPIs) for Key Account Managers (KAMs)

Client Relationship Management:


KRA: Building and maintaining strong relationships with key accounts.


KPIs:

Client satisfaction ratings.

Client retention rate.

Number of client referrals.

Repeat business from key accounts.

Revenue Generation:


KRA: Achieving sales targets and driving revenue growth from key accounts.


KPIs:

Total revenue generated from key accounts.

Achieving monthly/quarterly/annual sales targets.

Growth in revenue from key accounts year-over-year.

Number of upselling/cross-selling opportunities realized.


Account Planning and Strategy:


KRA: Developing and implementing strategic account plans for key accounts.


KPIs:

Completion of account plans for key accounts.

Alignment of account plans with overall business objectives.

Progress made in implementing account strategies.

Achievement of key milestones in account plans.


Service Delivery and Quality:


KRA: Ensuring high-quality service delivery to key accounts.


KPIs:

Client satisfaction surveys or feedback.

Timeliness and accuracy of service delivery.

Resolution time for client issues or escalations.

Compliance with service level agreements (SLAs).


Team Collaboration:


KRA: Collaborating with internal teams to meet client needs and expectations.


KPIs:

Feedback from internal teams on collaboration effectiveness.

Timely and effective communication with internal stakeholders.

Successful resolution of internal conflicts or issues.

Participation in cross-functional initiatives.


Market and Competitor Analysis:


KRA: Staying updated on market trends and competitor activities.


KPIs:

Regular market and competitor analysis reports.

Identification of new opportunities or threats in the market.

Development of strategies to counter competitor activities.

Timely sharing of market insights with internal teams.


Collection


KRA: On time collection of the outstanding


KPIs:

Regular follow up with clients for outstanding

Maintain the credit period and proactive for collecting the payment

Sending the invoices timely and ensure the collection of payment

Identifying the issues of Invoices from client and mitigate for clearing the outstanding

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