Service Advisor

Job Summary: Galaxy Auto Works is seeking a highly experienced, customer-focused and presentable Senior Service Engineer / Advisor to join our premium automotive service team. The ideal candidate will have hands on experience with authorized dealerships such as BMW, Volvo, or other luxury automotive brands . This is a customer-facing role that demands excellent communication in English , in-depth technical knowledge, and a confident, professional demeanor. A well-groomed appearance is essential to maintain the high service standards associated with luxury automotive clients . Responsibilities: 1. Customer Interaction: o Act as the primary liaison between customers and the workshop team , ensuring clear and courteous communication . o Communicate with customers and vendors to understand their service requirements and provide appropriate solutions . o Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction . o Educate customers on maintenance schedules, warranty details, and service options available. 2. Technical Support: o Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting . o Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively. o Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems. o Going for test drive on both with technician before work & with customer at the car delivery time. 3. Documentation and Reporting: o Maintain accurate records of service requests, repairs performed, and parts used for each vehicleadditionally suggest repair works if required. o Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement . o Prepare service quotations, invoices, and other documentation on Autorox as required . 4. Training and Development: o Stay updated on the latest technological advancements in automotive systems and repair techniques. 5. Quality Assurance: o Ensure compliance with manufacturer's standards, service protocols, and safety regulations. o Conduct quality checks on repaired vehicles to verify workmanship and performance standards. 6. Inventory Management: o Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing. o Coordinate with procurement teams to replenish stock and maintain adequate supply levels. 7. Team Collaboration: o Collaborate with cross-functional teams including engineering to address customer issues and improve service delivery processes. o Participate in meetings and contribute insights on technical matters and customer service strategies. Skills and Qualifications: - Educational Background (Mandatory): 3 years of full time Diploma to 4 years of Bachelor’s degree in Mechanical Engineering/Automobile Engineering , from recognized institute. - Minimum experience: Minimum 5 years of work experience in a service advisor or service engineer role,specifically with authorized luxury dealerships such as BMW, Volvo, Audi or equivalent German brands . - Communication Skills: Must possess excellent verbal and written communication skills in English to interact effectively with customers , dealerships, and internal teams. - Presentational skill: A well-presented, customer-facing personality with a passion for the automotive sector with good personality . - Personality : Height 5.9 Feet tall, good looking, confident, neat, well-groomed, polished and customer-appropriateappearance. - Technical Skills: Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software. - Problem-Solving Ability: Analytical mindset to diagnose complex technical issues and propose effective solutions. - Organizational Skills: Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines. - Customer Focus: Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders . - Team Player: Ability to work collaboratively in a team environment and contribute to achieving departmental goals. - Adaptability: Willingness to adapt to changes in technology, industry standards, and job responsibilities as required. Salary Offer: Between 4,80,000/- to - 9,00,000 /- (LPA) Plus Performance incentive. Benefits: Monthly salary incrementation from starting month based on performance. Location: Mumbai Working Hours: 09:00 A.M. – 6:30 P.M. (Monday to Saturday) Sunday fixed off. NOTE : Candidate must present original educational and work experience certificate during the selection process.