Enterprise Solutions Associate Manager

1 day ago

Hyderabad, India Pepsico Full time

Overview

The Tech Strategy & Enterprise Solutions Consumer Capability at PepsiCo drives personalization at scale by leveraging best-in-class technology stack. The team elevates consumer engagement through Salesforce Marketing Cloud, Data Cloud, MCP, and Service Cloud, enabling targeted campaigns and loyalty initiatives.

Responsibilities

  • Collaborate with cross-functional teams, including Business Analysts, Product Owners, and IT teams, to deeply understand Salesforce functionalities, assess risks, and develop robust solutions aligned with business requirements.
  • Govern and maintain compliance with standards, including ISO and CMMI, to ensure alignment with organizational goals.
  • Document solutions with a meticulous and detail-oriented approach, clearly articulating the how and why to build a comprehensive and accessible knowledge base.
  • Act as the SPOC for Salesforce-related queries, ensuring timely and effective resolution.
  • Manage user accounts, security settings, and data tasks such as imports, exports, and cleansing.
  • Customize and maintain Salesforce objects, workflows, dashboards, and reports while ensuring usability and scalability.
  • Monitor system performance, troubleshoot issues, and integrate Salesforce with third-party tools.QualificationsMandatory Technical Skills
  • Expertise in Salesforce administration, including custom objects, sharing settings, profiles, role hierarchies, Salesforce Shield, and GDPR compliance for secure system management.
  • Proficiency in understanding the Salesforce Data Cloud elated metadata and working
  • Proficiency in Salesforce reporting, analytics, and data visualization tools for decision-making.
  • Familiarity with risk assessment frameworks for system development.
  • Salesforce DataCloud Consultant (required) Salesforce Administrator Certification (required); Advanced certifications like Salesforce Advanced Administrator and Platform App Builder are preferred.Mandatory Non-Technical Skills
  • A keen eye for detail and a proactive approach to identifying issues and inefficiencies.
  • Strong problem-solving skills with the ability to develop and implement long-term solutions.
  • A governance-focused mindset with a commitment to maintaining high operational standards.
  • Effective communication and interpersonal skills to act as a trusted SPOC for stakeholders.

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