Field Service Executive

7 hours ago


Trivandrum, India Getinge Full time

Job Overview- The Service Engineer is responsible for the installation, maintenance, and repair of medical equipment to ensure optimal performance and customer satisfaction.- The role involves troubleshooting technical issues, providing technical support, and ensuring compliance with company standards and regulatory requirements.Job Responsibilities and Essential Duties- Install and set up medical equipment at customer sites.- Perform initial testing and ensure proper functioning & collection of Installation report.- Conduct routine maintenance as per the service schedule.- Ensure equipment meets performance standards and safety regulations.- Diagnose and resolve technical issues promptly.- Replace or repair defective parts and components.- Report recurring issues to the Product Technical Specialist (PTS) for corrective action- Provide on-site and remote technical support to customers.- Educate end-users on equipment operation, maintenance, and care.- Maintain detailed records of service activities, including reports and logs into the system.- Ensure compliance with documentation standards and processes.- Conduct regular inspections to ensure equipment quality and reliability.- Adhere to company policies, industry standards, and regulatory requirements.- Ensure workplace and equipment safety during service activities.- Coordinate with sales, service teams, and distributors to resolve customer issues.- Support product demonstrations and training for customers as required.- Build Quality into all aspects of their work by maintaining compliance to all quality requirements.Minimum Requirements- Diploma or bachelor’s degree in biomedical engineering, Electronics, or related field- 3-5 years of experience in servicing medical equipment or a related role- Knowledge of MS OfficeRequired Knowledge, Skills, and Abilities- Customer relationship management- Ready for travel in the region- Interpersonal skills



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