French Language Expert for Customer Support Pune

1 month ago

ahmednagar, India Casa Laxmi India Pvt Ltd Koolatron Corp Full time
JOB TITLE: Customer supportexecutiveFrench Language About us: We are a worldrenowned consumerbrand company for innovative and trendy products with its worldheadquarters in Canada. Established in 1978 Koolatron markets itsproducts through various prestigious retailers and through majorecommerce marketplaces in North America and UK. We have majorexpansion plans to start operations in Australia China and India.We are looking for cracker jack gogetters who are also team playersto join us on this path of spectacular successful journey.
Roles&Responsibilities:
  • Proactivelyasking for customer feedback or product reviews via Email and othertechniques and keeping a track of the same
  • Review request email campaigns using CRMsoftware specialized for Amazon and othermarketplaces.
Handlecustomer complaints. Will beresponsible for responding to customer s web reviews regardingonline orders
  • Respond to customerquestions on products features and technicalspecifications
  • Addressing to customer concerns/ complaints and convince the customer to withdraw the negativereview.
  • Understanding the clients problems andgiving the best solutions to them and if necessary escalating theissue to management.
  • Coordinate with managementin Canada to on technical details of products feedback guidance onresponding.
  • Compilereports on overall customersatisfaction.
Provide appropriatesolutions and alternatives within the time limits; follow up toensure resolution. Keep records of customerinteractions process customer accounts and file documents. Follow communication procedures guidelinesand policies. Take the extra mile to engagecustomers.Desired Candidate sProfile:
  • Excellent inFrench & English communication written &verbal.
  • Must have 1 to 3 years of provenexperience in customer service role preferably in the same fieldmay apply.
  • Any Graduate or Postgraduate mayapply.
  • Experience of working with CRM softwarelike feedback whiz or like will be addedadvantage.
  • Must have experience of working in ahighly competitive time bound and deadlines driven workingenvironment.
  • Must have the ability to flourishwith minimal guidance be proactive and handle manyprojects/assignments at the same time.
  • Patient& attentive listening &comprehension.
  • Customer serviceorientation.
Job Type:FulltimeIndian OperationalName: CASA LAXMI INDIA PVTLTD Worklocation: Viman NagarPune 5 days a weekworking (2 days weeklyoff) Work time: 3:PM to 1:00 AMIST Note: kindlyshare your updated resume at

french,communication,crmsoftware,customer

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