Application Support L2

12 hours ago

Navi Mumbai, India Reliance Retail Full time

Job Role: Application Support - SAP (WM / MM) Experience: Total Experience: 5 - 7 Years Relevant Experience : 2 3 Years in SAP WM or MM/SD Modules Academic Qualification: BE / B.TECH / Graduation in IT Role Responsibilities: Managing production application support. Working at level 2 giving expert support and information to the queries raised by the end user. To understand the business process and provide consultation services. Provide Business analyst perspective to the recurring incidents and help in RCA of the problems. Driving timely resolution of customer issues within the expected SLA. Preparing and maintaining KEDB for all the known issues. Coordination with Product team / Development team for the next level support, bug-fixes and deliveries. Drive and manage the 1st level support team for the issue resolution. Involvement in UAT and application deployments. Primary Skills: Strong working knowledge of SAP MM /WM module. Strong conceptual knowledge of MM in areas like Purchasing, Physical Inventory, Pricing, Stock transfers. Strong knowledge related to interface monitoring inbound queue, outbound queue RFCs and IDOCS. Strong integration knowledge of MM integration with other modules like SD, FICO and WM , Knowledge of STOs and deliveries are prefer. Knowledge related to SAP WM process like Warehouse Structure, Master data, inbound and outbound process and HU management. Knowledge of production support, client interaction and issue resolution. Good communications skills Ability to articulate clearly in English. Willing to work in shifts. Good Analytical, Problem Solving Skills and Interpersonal Skills. Knowledge of project management and transition. Secondary Skills: ITIL certification is preferred Retail / Warehouse Management domain background would be highly preferred

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