Application Support L2

6 days ago

Navi Mumbai, India ACL Digital Full time

**Job Profile: Application Support L2**
Preferred Location: Mumbai
**Required Experienced: 2+ Years or Above**:

- Working at level 2 giving expert support and information to the queries raised by the end user.
- To understand the business process and provide consultation services.
- Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.
- Driving timely resolution of customer issues within the expected SLA.
- Preparing and maintaining KEDB for all the known issues.
- Coordination with Product team / Development team for the next level support, bug-fixes and deliveries.
- Drive and manage the 1st level support team for the issue resolution.

**Primary Skills**
- Strong working knowledge of **Linux operating systems**.
- Installation, configuration and troubleshooting of RHEL, SUSE & UBUNTU operating systems.
- Sound Knowledge about FDISK & LVM.
- Hands on experience on VI editor & Cron JOB scheduler.
- Should be efficient in shell scripting.
- Knowledge of Linux User administration & File management
- Strong Working Knowledge of **database** (**MS SQL**).
- Working knowledge of **IP networking**:

- Retail / Warehouse Management domain background would be highly preferred
- Knowledge related to Application architecture and various tiers.
- Knowledge on Windows Server and desktops environment.
- Knowledge of production support, client interaction and issue resolution.
- Good troubleshooting skills
- Good communications skills - Ability to articulate clearly in English.
- Willing to work in shifts.
- Good Analytical, Problem Solving Skills and Interpersonal Skills.
- Knowledge of project management and transition.

**Secondary Skills**
- RHCE Certification is preferred

**Tools
- Putty, PIM Tool, SQL Server, Ticketing Tool, Winscp, IIS Severs**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹169,575.80 - ₹411,821.74 per year

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Shift:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Application Question(s):

- Current Location
- Current CTC & Salary Expectation

**Experience**:

- total work: 2 years (required)

**Speak with the employer**
+91 7507172248

  • L2 Application Support Navi Mumbai

    6 days ago

    Navi Mumbai, India Harjai Computers Full time

    **Roles and Responsibilities** Looking for a L2 Application Support who have experience in SQL.- Min experience - 3+ Years- Location - Airoli- Work from Office- Role:_Software Development - Other - Salary:_ Not Disclosed by Recruiter - Industry:_IT Services & Consulting - Functional Area:_Engineering - Software & QA - Role Category:_Software Development -...

  • Application Support L2 mumbai

    2 weeks ago

    Mumbai, India Harjai Computers Full time

    **Roles and Responsibilities** - Meet the SLA requirements and the internal procedural workflow - Perform virtual environment analysis and information gathering on client infrastructure for deploying consumer solutions. - Initiate, manage and document reports. - Manage the L1 team Skill -Application Support, Production Support, L2 support, SQL query,- Exp -...

  • Lead Application Support

    1 day ago

    Navi Mumbai, India Indics Solution Full time

    Provide expert-level support for OFSAA modules including ALM, FTP, PFT, LRM, and Risk Analytics. Manage L1 and L2 support for OFSAA applications and interfaces, coordinating with OEMs for bug fixes. Act as liaison between technology .

  • Application Support L1

    6 days ago

    Navi Mumbai, India ACL Digital Full time

    Designation: L1 Application Support Work mode: Work from Office. Project requirement is 6 days working, 24/7 support & rotational shift. Academic: Minimum graduation [15 yrs of education is must, (10+12+graduation/ 10+diploma+graduation)] Other: Must have personal laptop-Compulsory. **Salary**: 2.5LPA. Roles & Responsibility: - Engineer will attempt to...

  • Lead Application Support

    2 weeks ago

    Navi Mumbai, Maharashtra, India Indics Solution Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Provide expert-level support for OFSAA modules including ALM, FTP, PFT, LRM, and Risk Analytics. Manage L1 and L2 support for OFSAA applications and interfaces, coordinating with OEMs for bug fixes. Act as liaison between technology .

  • Lead - Application Support

    6 days ago

    Navi Mumbai, Maharashtra, India Fibocan Llp Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Application Support Manager with 4–6 yrs for on-site role in Mumbai. Must lead L1/L2 teams, manage 24x7 mission-critical support, ensure SLA adherence, handle incidents, RCA, SOPs, ITIL processes & continuous improvement. Strong comm. skills needed.

  • Application Support L1

    16 hours ago

    Navi Mumbai, India ACL Digital Full time

    Kindly find the JD below and confirm the same. **Designation: L1 Application Support** Work mode: Work from Office. Project requirement is 6 days working, 24/7 support & rotational shift. Academic: Minimum graduation [15 yrs of education is must, (10+12+graduation/ 10+diploma+graduation)] Other: Must have personal laptop-Compulsory. **Salary**:...

  • L2 Support Engineer

    1 week ago

    Mumbai, Maharashtra, India Novo Tree Minds Consulting Full time

    Job Description :We are looking for a motivated and detail-oriented LMS Techno-Functional L2 to join our team. In this role, you will play a crucial part in providing second-level support for our core lending applications. You'll be the bridge between our business users and the technical team, helping to troubleshoot issues, perform root cause analysis, and...

  • Application Support L2

    2 weeks ago

    Navi Mumbai, Maharashtra, India Reliance Retail Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Role: Application Support - SAP (WM / MM)Experience: Total Experience: 5 - 7 YearsRelevant Experience : 2 3 Years in SAP WM or MM/SD ModulesAcademic Qualification: BE / B.TECH / Graduation in ITRole Responsibilities:Managing production application support.Working at level 2 giving expert support and information to the queries raised by the end user.To...

  • Application Support

    6 days ago

    Navi Mumbai, Maharashtra, India Fibocan Llp Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Hiring App Support Analyst (2–4 yrs), preferably BFSI. Handle L2 incidents, write SQL queries, ensure SLA compliance, document RCA, update SOPs, support stability, coordinate with dev teams, and work in rotational shifts incl. night shifts.