Senior Director

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

As the Head of Global Cloud Reliability Engineering (SRE), you are responsible for ensuring the reliability, scalability, and performance of our global cloud and infrastructure platforms. In this role, you will lead teams of Site Reliability Engineers (SREs), define and implement SRE strategies, and collaborate with other engineering teams to achieve high levels of system uptime and availability. This team is also responsible for driving automation and continuous improvement across our cloud and infrastructure landscape globally. This is a true leadership position offering an opportunity to foster a culture focused around increasing transparency, communication, and collaboration within and across organizations. You will be responsible for ensuring our cloud infrastructure meets the capacity and performance requirements from our users in order to guarantee that they can receive benefits that allow them to be scalable and efficient. You will need to leverage the right mix ingenuity in order to drive continuous improvement efforts, enable resiliency against operational and security events while ensuring cost effectiveness in order to safely innovate and operate at a global cloud and Infrastructure at scale. Our goal is this position aligns with your interests, experience, and where you will have the most impact. What you can expect:
• You will report to the VP of Operations for Global Cloud Technologies at Comcast, you will provide leadership and guidance to a reliability engineering teams spread across the US, Europe and India.
• This is a hands-on leadership role—you're not just guiding from a distance but actively engaging in operational decisions, communications, incident management, and unblocking technical challenges alongside your team.
• Collaborate multi-functionally with engineering, product, and program management teams to achieve long term positive results related to operational rigor, efficiency, and security.
• You will collaborate across the company with other operational, security and engineering leaders as you operate our global cloud and infrastructure environments at scale.
• You are responsible for establishing automation and self-service strategies to improve operational efficiency and developer empowerment

Job Description

Core Responsibilities

• Provide leadership, guidance and mentoring to technical support team individuals. Assess performance, maximize productivity and promote teamwork.
• Foster a culture of innovation, collaboration, learning and continuous improvement within our organization and other departments.
• Collaborate on training programs and help establish a continual growth path for our employees.
• Establish a proactive approach to service reliability, including the implementation of processes to ensure a high-quality customer experience through problem avoidance.
• Drive timely resolutions, automation and additional improvements to further minimize impact to our production environments and support strategic customers.
• Evolve SLOs, alerting, and observability standards to support business-critical systems.
• Promote an environment where the organization embodies our company's core values.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +