IT Support Engineer

4 weeks ago

india CloudifyOps Pvt .Ltd Full time
Job Description
CloudifyOps is seeking a talented Senior IT Support Engineer to join our dynamic IT team. The ideal candidate will be responsible for implementing and managing organizational infrastructure to support our growing business needs. If you are passionate about IT & cloud technologies and have a strong background in system administration, we want to hear from you

Responsibility: 

  • Expert technical support for Microsoft and Google Workspace (formerly G Suite) applications and operating systems.

  • Engage vendors to collaboratively address the issues, implement desired features, and replace deficient hardware.

  • Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion. 

  • Experience with Command Line Interfaces to manage computer equipment 

  • Maintain accurate time and records in all service tickets as performed. 

  • Maintain system configuration information within the ticketing system and ensure it is attached to relevant tickets. 

  • Communicate with customers as needed regarding ticket progress, changes or agreed outages.

  • Escalate service requests that require engineer level support in a timely fashion to prevent breach of SLA. 

  • Work with all team members to implement and improve Company best practices.

  • Ensure the effectiveness of third-party tools for data backup, continuously monitor server environments to verify smooth backup operations, and maintain optimal backup progress.

  • Report to management on potential problems with customer’s computers, configurations and/or environment.

  • Ensure weekly reports detailing the project's status and progress are presented consistently, providing clear data, statistics, and information for effective communication and decision-making.

  • Establish a proactive system maintenance program that benefits both  customers and internal organization.

  • Prioritize developing disaster recovery plans for our customers' applications and data.


Requirements

  • 4 years to 6 years of Work experience as a Desktop Support Engineer, Technical Support Engineer or similar role 

  • Overall administration and management of the Microsoft 365 & Entra environment

  • Knowledge and hands-on experiences to configure and install various network devices, services and related applications (e.g., routers, switches, firewalls, load balancers, VPN, QoS) 

  • Hands-on experience with monitoring, network diagnostic and network analytics tools

  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

  • Provide Level-2/3 support and troubleshooting to resolve technical issues, demonstrating excellent problem-solving skills with the ability to quickly identify and resolve problems.

  • Excellent analytical and problem-solving skills.

  • Excellent communication skills are required for efficient collaboration and user assistance

  • Solid understanding of networking protocols (e.g.,TCP/IP, SMTP, UDP,DHCP, DNS, IPSEC, HSRP, BGP, OSPF, 802.11, QoS, OSI model )

  • Strong knowledge of Linux / Windows /MAC operating systems (Ubuntu, CentOS,Red Hat,Windows Servers ,Windows 10 / 11,Monterey,ventura, Sonoma )

  • Experience with virtualization & Cloud technologies, such as VMware , KVM, Hypervisor, Azure(This skillset is Must and highly preferred & Strong L1), Aws Candidates with this skill set will be given additional priority

  • Knowledge of storage technologies, such as RAID, SAN, and NAS.

  • Understanding of security best practices and experience in implementing security measures on systems.

  • Ability to work independently in a team-oriented environment and collaborate with cross-functional teams to provide solutions based on the requirements 

  • Strong communication skills to effectively communicate technical concepts and solutions to technical and non-technical stakeholders. 

  • Knowledge on anti-virus programs

  • Relevant certifications (for example, Cisco Certified Network Associate (CCNA), CompTIA Network+, Aws Practitioner, Azure Fundamentals ).


  • Proficient in Linux command-line interface (CLI) and shell scripting.


Experience Level: 

  • 4 to 6 years of relevant experience as a network engineer including phone, remote support, and hands on Excellent verbal and written communication skills 

  • Strong working knowledge of Microsoft Entra, Azure, Network & Network peripherals   

  • Excellent Customer Service Skills 

  • Advanced troubleshooting skills 

  • Experience installing/configuring routers, switches, VPNs, firewalls (Cisco, Sophos, Palo Alto)


Requirements
What we are looking for: 7 + years of hands-on experience as a DevOps & Cloud A person who has experience in assisting/helping to architect, design and develop Cloud & DevOps practices on one or more cloud platform (AWS, Azure, GCP) Must be an expert in implementing CI & CD pipeline with various DevOps tool sets. Should be able to evaluate, implement, and streamline the DevOps practices for the clients thereby speeding up the software development and deployment process Hands-on experience with CI & CD tools(like Jenkins, SonarQube, Artifactory/ Nexus), Source Control (like Git- Bit bucket, Github, Git lab/SVN etc.) Experience in creating continuous delivery practices by using Terraform/ARM Templates/Cloud Formation. Must possess excellent knowledge of infrastructure configuration & automation tools (like Ansible) in both development and production environments Should possess the experience in designing & building applications using container & serverless technologies. Kubernetes expertise is a must have and knowledge on Service Mesh, Tracing, Helm Charts etc would be an added advantage. Must have strong expertise in operating Linux environments and scripting languages like Shell. Good presentation and communications skills. Be willing to be challenged and learn new skills. Finally, and most importantly to lead and grow your team by example. We are an equal opportunity employer and value diversity at our company. We do not discriminate on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Operations Specialist

    2 weeks ago

    India Data Engineer Academy Full time

    Job Title: Operations Analyst Location : Remote Company Overview: Data Engineering Academy is a pioneering force in data engineering education, founded by FAANG data engineers with extensive industry expertise. Our platform provides comprehensive programs tailored to empower aspiring data engineers, equipping them with the skills and confidence necessary...

  • Technical Support Specialist

    4 days ago

    india Alnafitha IT Full time

    Job Description The Junior Infrastructure Engineer will be a key member of the Technical Support team at an IT service provider company. This role involves providing technical support to clients, assisting in the maintenance and optimization of IT infrastructure, and working closely with senior engineers to resolve complex technical issues. The ideal...

  • IT Support Engineer

    2 weeks ago

    India Solifi Full time

    Great opportunity for IT Support Engineers:Check out this fantastic career opportunity!Current OpeningsLet's Get StartedJob Details: IT Support EngineerHere are the full details of the job:Vacancy Name: IT Support EngineerJob Title: IT Support EngineerLocation: BangaloreAbout Solifi:Solifi provides a strong financial technology foundation for various finance...

  • Structural Engineer

    2 weeks ago

    India My Support Staff Full time

    Job Description We are seeking a highly motivated and experienced Structural Engineer to join a leading Structural Engineering Firm in Memphis, TN. Responsibilities: Conduct structural analyses and inspections of residential, commercial, industrial, and historical buildings.Prepare detailed construction documents, including calculations, drawings, and...

  • Technical Support Specialists Microsoft Security

    2 weeks ago

    India Alnafitha IT Full time

    Job Description We support the Kingdom's largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.We are currently searching for an enthusiastic and innovative Technical Support to work on...

  • Technical Support Engineer

    2 weeks ago

    Anywhere in India/Multiple Locations, IN LOGIC PLANET IT SERCICES Full time

    Candidate should be N3 level CertifiedCandidate should be comfortable for 24-7 rotational shiftsProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret...

  • IT Support Engineer

    4 weeks ago

    india Solifi Full time

    Great vacancy IT Support Engineer hiring now Great vacancy IT Support Engineer hiring now Current Vacancies Get Started Applicant Portal :Job Details: IT Support Engineer Full details of the job.      ...

  • IT Support Engineer

    4 weeks ago

    india Solifi Full time

    Great vacancy IT Support Engineer hiring now Great vacancy IT Support Engineer hiring now Current Vacancies Get Started Applicant Portal :Job Details: IT Support Engineer Full details of the job.      ...

  • Deskside Support Technician

    2 weeks ago

    India DataNet IT Full time

    Job Description Our client, a multinational Pharmaceutical Company, is seeking a Deskside Support Technician who will be providing desktop solutions support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction. Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a...

  • Deskside Support Technician

    2 months ago

    india DataNet IT Full time

    Job Description Our client, a multinational Pharmaceutical Company, is seeking a Deskside Support Technician who will be providing desktop solutions support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction. Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a...

  • Mid IT Support

    4 weeks ago

    india Omm IT Solutions Full time

    Job Description About the Position: The Mid IT Support resolves IT support requests from employees. The Mid IT Support answer employee questions regarding computer systems, mobile devices, multifunction printers/copiers and videoconferencing tools. Mid IT Support gathers and analyzes data to diagnose problems with computer systems, mobile devices,...

  • Mid IT Support

    2 weeks ago

    India Omm IT Solutions Full time

    Job Description About the Position: The Mid IT Support resolves IT support requests from employees. The Mid IT Support answer employee questions regarding computer systems, mobile devices, multifunction printers/copiers and videoconferencing tools. Mid IT Support gathers and analyzes data to diagnose problems with computer systems, mobile devices,...

  • Genesys Support

    2 weeks ago

    India Sage IT India Full time

    One of our direct clients is looking for a Genesys Support **Please find the Must To Have skills**: Genesys Support Incident Mgt. Outage Management L1/L2 escalation

  • Production Support

    2 months ago

    India Sage IT India Full time

    Developer and Production Support - Shell script and database developer - Good in Unix script, SQL - Hadoop Spark, Hive knowledge - Jobs Scheduling tool like Autosys - File Transfer protocols SFTP, NDM Active production support

  • Technical Support Specialist

    2 weeks ago

    India Alnafitha IT Full time

    Job Description We support the Kingdom's largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger, focusing on efficiency and not just effectiveness.We are currently searching for an enthusiastic and innovative Technical Consultant to work...

  • Production Support

    2 weeks ago

    India Sage IT India Full time

    Developer and Production Support Shell script and database developer Good in Unix script, SQL Hadoop Spark, Hive knowledge Jobs Scheduling tool like Autosys File Transfer protocols SFTP, NDM Active production support

  • Desktop Support Engineer

    4 days ago

    india InvitISE Ltd Full time

    Job Description We are currently looking for a Desktop Support Engineer for our MSP financial services client based in London paying between £35,000 to £45,000 + Great benefits depending on experience.This is a filed based role and there is an expectation to be based onsite 5 days per week.  This is a great opportunity for a Support Engineer to really...

  • DevOps Support

    2 months ago

    India Sage IT India Full time

    **Development and Support**: Overseeing systems design and implementation of most complex design components; creating technical project plans and deliverables and monitoring task deadlines; Designing and executing end to end system tests of new installations and software prior to release to minimize failures and impact to business and end users; Resolving,...

  • DevOps Support

    2 weeks ago

    India Sage IT India Full time

    Development and Support:Overseeing systems design and implementation of most complex design components; creating technical project plans and deliverables and monitoring task deadlines;Designing and executing end to end system tests of new installations and software prior to release to minimize failures and impact to business and end users;Resolving,...

  • Network Support Engineer

    7 days ago

    india BITS AND BYTE IT CONSULTING PVT LTD Full time

    Job Description   Who We Are?  bits&BYTE  was founded by an entrepreneurial group of lifelong experienced, and successful IT professionals. Our focus is to apply IT solutions to challenging and complex business issues. We display our deep dedication and passion for technology in all aspects of our business and how we serve our customers. Corporate Office...