Operations Manager

3 days ago

solapur, India danamojo.org Full time

Role Overview:

The Operations Manager will lead a team of 4-5 members overseeing NGO Operations & Payment Operations. NGO Operations will include onboarding NGOs on the platform, providing support to them, and renewing their subscription with us. All aspects of NGO communication will be handled by this team. Additionally, this team will also oversee any matters related to payment gateway operations and communication with the payment gateway team. In an individual capacity, the Operations Manager will be personally responsible for the top 25 accounts to increase donations from them and will also take care of any escalations.


Roles & Responsibilities:

● Overseeing the Operations team for both NGO Operations and Payment Operations.

● Responsible for NGO onboarding, NGO/Donor Support, and facilitating Payment Gateway interactions with our Payment partners.

● Key Accounts Management with top-25 clients to increase volumes from existing customers.

● Identifying bottlenecks in current processes, and providing actionable solutions for improvement.

● Managing and recruiting teams as necessary for replacement or growth, overseeing all Operations activities.

● Directly handling client communications and managing escalations.


Qualifications:

● Any graduate with 3 to 10 years of experience. MBA candidates are preferred.

● Experience should be significantly more in Operations – preferably document-based operations or payment gateway operations.

● Proficient communication skills, both written and verbal, for presentations and customer issue resolutions.

● Excellent Excel skills. Ability to work with substantial amounts of data, demonstrating strong analytical skills.

● Strong leadership and management skills to motivate and lead teams effectively.

● Excellent organizational and problem-solving abilities, capable of critical thinking and creative problem-solving. This role will require significant multi-tasking.

● Demonstrated process improvement in previous roles with a proven track record of successful implementation.


Note: Candidates from Mumbai or willing to relocate to Mumbai are encouraged to apply.


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