Franchise Operation Executive

8 hours ago


Bengaluru, India unHR Full time
Company is an awardwinningF&B company based out of Bangalore which operates 40outlets across 15 cities in India currently The brand is parent tomultiple restaurant brands which operate through different modelsacross the country Currently the company is looking forward todeveloping its franchise network across India and South East Asiaand hence looking for business development executives to join ourteam. The job location will be based out of Bangalore and is a workfrom office role The candidates will work closely with thefounders of the company and this will give them an experience thatwould be enriching for theircareersTheroles and responsibilities will be asfollows:

Act as theprimary point of contact for franchisees providing guidance andsupport on operational matters.Develop andimplement operational procedures guidelines and best practices toenhance franchise performance.Collaborate withsenior management to develop and execute strategies to optimizefranchise operations and drive growth.Analyzefranchise performance metrics and implement action plans to addressperformance gaps and enhanceprofitability.Design and deliver trainingprograms for new and existing franchisees on operational procedurescustomer service and company policies.Createand update training materials to reflect changes in operationalprocedures and industry best practices.Supportfranchise recruitment efforts by providing operational insights andassisting in the evaluation of potentialfranchisees.Work with the franchisedevelopment team to ensure new franchises are set up for successfrom an operational standpoint.Managefranchisee relationships resolve conflicts and ensure timelycommunicationandreporting of key businessmetrics.

Stay uptodateon industry trends best practices and competitive landscapetocontinuouslyimprove the franchiseprogram.Desiredskills/prerequisites:Strongunderstanding of franchise operations business management andindustry regulations.Excellent communicationand interpersonal skills with the ability to build relationshipswith franchisees and internalteams.Proficiency in operational analysisproblemsolving and strategic planning.Abilityto manage multiple projects simultaneously.12years of work experience in a similar role.Ability to travel & attend franchiseshows.Must be able to speak passionately andknowledgeably about the brand and thebusiness.Excellent communication andinterpersonal skills. (Hindi and EnglishMandatory)

Qualifications:

Experience: Minimum of 1 year of experience in franchise operations within thefood and beverage industry with a demonstrated track record ofmanaging and optimizing franchiseperformance.Education: Bachelor s degree in Business Administration Hospitality Managementor a related field. Advanced degree or professional certificationsin franchise management are aplus.

operationefficiencies,franchise,management,operations

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