Sustenance Engineer

DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologistsThis is an incredible opportunity to be part of a company that has been at the forefront of AI and high performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare, to financial services, autonomous cars, Government, academia, research and manufacturing

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - ~ Marc HamiltonVP, Solutions Architecture & Engineering | NVIDIA

DDN Storage is the global leader in AI and multi-cloud data management at scale. Our cutting-edge storage and data management solutions are designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN Storage empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

We are aggressively seeking a Lead Software Engineer to join our L3 Sustaining organization. This position requires a strong individual who can work within a team in testing and addressing technical issues for our Intelliflash Enterprise Storage Products.

No of open positions : 3Job Duties:Hands on assistance with field escalations from Customer Support, working with senior members of the team.Work with other members of sustaining and engineering team to resolve technical issues in our NAS/SAN storage products.Proactively review Jira tickets to understand the defects currently being fixed by product development team.Pull in engineering development resources when additional technical expertise is neededInternal lab reproduction of product issues to assist in problem isolationDelivery, with review, of software/product changes and fixesParticipate in the ongoing development and sustaining of Customer Support infrastructure and toolsParticipate in Software and Hardware releases to ensure service readiness, product usability, and case deflection by identifying product enhancements.Provide technical expertise to developers/QA and the field engineers based on the workload.

Skills:Good technical acumen to assist troubleshooting efforts for Field escalations.Working knowledge of C/C++ or Python.Programming knowledge to understand the program logic in the source code and help finding a fix for product issues.Storage array background (SMB, NFS, iSCSI, SAS, FC)Good knowledge of integrating AD/LDAP in both SMB and NFS environmentGeneral knowledge of general OS, Files System, SAN/NAS protocols, Storage hardware, NVME, SAS, etc. and related commands.Linux/Solaris Internals (FMA, SMF, MDB and GDB debugging), core dump analysis is a plusKnowledge of Wireshark or Perf Tools and data analysis a plusGood knowledge of software development and its practices and processes. Individual will be expected to both diagnosis software problems as well as deliver changes necessary to address customer problems and issues.Strong communication skills (Verbal and Written); must be able to deal positively and professionally.Experience and Education7+ years’ work within a professional engineering environmentBSCS or equivalent technical degree

Our team is highly motivated and focused on engineering excellence.We look for individuals who appreciate challenging themselves and thrive on curiosity.Engineers are encouraged to work across multiple areas of the company.We operate with a flat organizational structure.All employees are expected to be hands-on and to contribute directly to the company’s mission.Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important.All engineers and researchers are expected to have strong communication skills.They should be able to concisely and accurately share knowledge with their teammates.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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