Chief of Staff

3 days ago

India Teertham Full time

Location:  Delhi-NCR Role Type:  Full‑time, In‑office Reports To:  CEO Career Path:  Chief of Staff →  Chief Operating Officer (COO)   Educational Background: MBA (Tier 1/Tier 2) B.Tech in Computer Science or allied fields  (strongly preferred) Experience: 3-5 years in: Product management Program/Project management Founders’ Office / Chief of Staff roles Startup operations Consulting + product exposure Experience working closely with founders/leadership Experience owning end-to-end initiatives Core Skills: Structured thinking Strong program management Operational rigour Product sensibility Analytical decision-making Excellent written + verbal communication Stakeholder management Ability to simplify complex problems Role Summary: The  Chief of Staff (CoS) to the CEO  is the strategic, operational, and organisational engine behind Teertham. This role is designed  explicitly as a COO‑track position , where the candidate spends 12–24 months deeply embedded in all business functions, mastering execution, systems, and leadership before taking over the entire operations charter. The CoS will: Drive execution across Sales, Ops, Product, Tech, BD, Digital, Brand & CX Convert CEO’s vision into measurable outcomes Build systems, processes, dashboards, and operational excellence foundations Solve cross-team dependencies and unblock execution Step into leadership gaps until permanently filled Scale the business towards operational maturity and profitability Become the CEO’s single-most trusted operating partner Responsibilities: 1. Strategic Execution (CEO Enablement) Turn CEO priorities into structured plans with owners, deadlines, and KPIs Track execution across the company and ensure timeline discipline Preempt risks and escalate only after solutions are attempted Act as the CEO’s “second brain” for decision-making and clarity Own high-importance projects end-to-end 2. Cross-Functional Company Leadership You will coordinate and align all major org functions and themselves Head few important functions  Revenue - Sales, BD, Marketing & Brand Operations - CS Ops, Logistics Product – Product, Tech & Analytics Shared – HR, & Finance 3. Operational Excellence & SOP Building Build new SOPs across departments Strengthen cross-department workflows Build dashboards for real-time visibility Implement SLA discipline across Sales, Ops, Delivery, Acharyas Automate manual processes wherever possible Introduce org-wide rituals, cadences, and review cycles. 4. Product + Ops Integration (CoO-track skill) CoS will learn to build systems thinking across: workflows operational automation resource allocation data-led forecasting business scaling customer experience design 5. Data, Reporting & Business Intelligence Build daily/weekly/monthly business reports Track top-line + unit economics + quality metrics Run RCA (root cause analysis) on operational failures Recommend improvements backed by data Present insights to CEO for decision-making 6. Special Projects Leadership Examples: City expansion New product line launches Vendor ecosystem development Tech infrastructure upgrades Operational automation initiatives Hiring key leadership roles

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