Customer Success Manager

Company Description:Data Poem is a core AI company with a mission to uncover the true causation behind data. Our innovative Large Causal Architecture is designed to reveal deep, actionable relationships within data. Powered by POEM365, our enterprise-scale AI model draws insights from millions of transactions, spending patterns, and global brands. Based on this intelligence, we introduce Enterprise Consciousness, a paradigm that empowers organizations to think and act as one.Ideal You:You have been managing a client from an agency or working in a client organization - in the marketing or advertising-related domains.You may be an analyst, a planner, or a research manager. Media planning experience with a reputed media agency will be an added advantage.Numbers speak to you, and you can summarize volumes of data into a few rows of actionable insights - not that you must manage these databases, but you must be able to register broad numbers in your head.You are inquisitive about what’s going on and the big trends around – things that give you an idea, personally or professionally. Your thoughts are clear, and you can communicate well in English – written and spoken. You like engaging in small talk on any subject that may interest the listener. Should be self-motivated and excited about life in general. Then you are probably one of the ideal candidates to join our Client Servicing Team.- Position: Customer Success Manager- On-Site- 8+years of experience- Permanent Position- Immediate joiner or serving notice periodJob Description:- Be the solicitor, custodian, gatekeeper of client-related category / brand information, and cascade them internally.- Actively interact with the data & AI teams to find gaps in information.- Provide ideas to aggregate data and smarter ways of presenting our outputs to clients.- Manage delivery timelines - internal & external.- Undertake a demo our SaaS platform to our prospects (post-training)- You will also be required to deep dive into the outputs generated by our AI team and create a 15 slider Executive Summary Presentation (PPT) – and within 6 months of joining present the same to our clients.- Be the SPOC for the assigned clients.Qualification, skill sets & experience:- Graduate/Masters in the field of Business, Marketing, Advertising Media, Retail analytics, or other equivalent degree or equivalent work experience- Exposure in at-least 3 to 4 traditional Marketing Research tools & technique. (e.g., TV viewership data, digital analytics tools including influencer marketing tools, Retail Panel data, Client sales data, Ad expenditure reports from Nielsen and/or Kantar et al)- Affinity for numbers and attention to detail- Excellent communication and interpersonal skills- Ability to build and maintain client relationships- 8+ years of relevant experience (Marketing analytics, Brand Management / Advertising Media / Consumer Research sectors)Technical Competencies- Well versed with MS Excel (Pivots, calculated fields, Conditional formatting, charts, dropdown lists etc.), MS PowerPoint & MS Word (proposal formatting)- Any added formal Qualification in the marketing/ advertising/ research domains would be an added advantage.Key Deliverables of the Role:- Call, write, WhatsApp clients - get things out from them, in time.- Managing timely delivery of commitments made to clients.- Ensure that a process (some are in place, and you can evolve a few) is followed internally for a smoother work delivery, without the last-minute stress.- Become the “go to person” for the specific clients within 90 days of joining us.- Generate happiness around within the organization by being a good team member.- Senior Manager – must have managed a team of 3+ members.Most Important: Track record of good work ethics (your past managers should vouch for your integrity, else please don’t waste your time applying for this position)