Quality Team Lead

4 days ago

Delhi, India Mantras2Success.com Full time
Client Company Profile:
Ever since the company began their journey in 2013, their aim has been to enable credit for every possible earning individual. Like payments, which has become digital, embedded & ubiquitous in the last 8 years, credit too will become a ubiquitous instrument for a consumers/business owner to transact for various purchases whether it is a vanilla Term Loan to consumer financing to working capital finance.
And they are at the forefront of this shift.
They are one of the top-rated AI companies in India built credit scores, alternate data products using multiple data
sources and operate as “SAAS” for 50+ clients across banking and tech industry.
They have embedded our solution with internet platforms that want to offer a loan product to their users.
Their team comes from variety of backgrounds: Experts from NBFC, Bureaus, Banking, Technology, Ex
entrepreneurs co-located PAN-India diverse.
Designation: Quality Lead (Collection Call Center)
Location: Navi-Mumbai
Experience Range: 3+ yrs
Salary Range: - Upto 7 LPA
Technical Competencies:
Excellent communication and presentation skills
Relevant knowledge of Quality Tools & Quality Framework
Experience in managing audits from a risk compliance & control standpoint
Must possess exposure to Defect Analysis, Continuous improvement, Root cause analysis, calibration, and corrective/preventive action plans
Should be well-versed with MS Office (Word, Excel, PowerPoint and Outlook)
Should have excellent communication skills (written and spoken)
Must have good analytical skills to conduct various analyses and RCA on a weekly/monthly basis.
Job description
Manages a team for quality delivery of an entire account
To manage quality profile for a customer service process
Participates in the design of call monitoring formats and quality standards
Defines Quality Framework, CTQs and implementation of Quality Control Plan
To conduct audits as per defined guidelines and sampling for transaction monitoring
Client management and interaction
To create and publish regular audit reports with management and clients (daily, weekly, monthly)
To identify gaps and conduct feedback and refresher sessions with agents to improve the Quality of calls
To drive process improvement initiatives
To drive calibration sessions with internal or external customers
Maintain an overview of daily records, MOMs and Action items
Organise touch-base meetings with Operations Leadership and discuss on AOIs and major concerns
Able to use automated information systems and analyse
Provide corrective/improvement solutions to the team periodically to help them improve their accuracy scores
Working closely with the Ops team on the process for an excellent team and process performance.
Prepare performance evaluations and document contact-handling procedures.
Prepare TNAs basis the audit done and coordinate with the training team to ensure the TNA is executed.
One-on-one feedback with the team basis their performance
Provide domain knowledge & track external & internal escalations
Preferred Candidates profile:
Fluency in English
Well-versed with quality reporting and statistics (Usage of quality tools and techniques to achieve business metrics)
Able to use automated information systems and analyse
Should have working knowledge with Computers & to be internet savvy
Flexible to work in shifts
Thanks & Regards,
Divya Gulati
HR Recruiter
Mantras2Success

  • Team Lead

    6 months ago

    New Delhi, India T&N Business Services Pvt ltd Full time

    We are looking for a Quality Auditor Team Lead to handle a team of auditors for listings done by the field team and provide support in the best possible manner. Candidates will be required to work in a time bound environment and ensure that service is provided to its best quality. Also, Candidates will be responsible for meeting personal and team targets...

  • Quality Assurance Team Lead

    2 weeks ago

    Delhi, India Bonito Designs Full time

    Job Responsibilities:1. Accountable for Zero errors from 2D Drawings and Cut-list Quality Checks. Experience in translating the voice of Internal/External Customers in executable actions and improvement initiatives.2. MIS Management for Quality Department & Responsible to coordinate with Cross Functional teams (Design, Production, Execution, Procurement) &...

  • Team Pumpkin | Copywriter

    2 days ago

    delhi, India Team Pumpkin Full time

    Experience : 2 - 4 YearsPosition Description:As a dynamic Copywriter at Team Pumpkin, you hold a key role in shaping and delivering compelling narratives that resonate across diverse media platforms. Your expertise encompasses both digital and mainline. Serving as the Lead Copywriter, you contribute creative direction for various assets, ensuring alignment...

  • Mantras2Success.com | Quality Team Lead

    4 days ago

    delhi, India Mantras2Success.com Full time

    Client Company Profile:Ever since the company began their journey in 2013, their aim has been to enable credit for every possible earning individual. Like payments, which has become digital, embedded & ubiquitous in the last 8 years, credit too will become a ubiquitous instrument for a consumers/business owner to transact for various purchases whether it is...

  • Regional Business Development Lead

    3 weeks ago

    Delhi, Delhi, India LEAD School Full time

    About LEAD SchoolLEAD School is a pioneering education company in India, committed to making high-quality education accessible and affordable for every child. Founded in 2012 by Sumeet Mehta and Smita Deorah, the company has grown rapidly, partnering with over 9,000 private K-12 schools across the country.Our mission is to empower India through excellent...

  • Quality Assurance Team Lead

    6 months ago

    Delhi Division, India Tide Full time

    Department: Member Operations (IN)About Tide:At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now the leading...

  • Mantras2Success.com | Quality Team Lead | india

    5 days ago

    Delhi, India Mantras2Success.com Full time

    Client Company Profile:Ever since the company began their journey in 2013, their aim has been to enable credit for every possible earning individual. Like payments, which has become digital, embedded & ubiquitous in the last 8 years, credit too will become a ubiquitous instrument for a consumers/business owner to transact for various purchases whether it is...

  • Team Lead Proposal Development

    1 week ago

    Delhi, India iQuasar LLC Full time

    We are seeking a dynamic and experienced Team Lead - Proposal Development (Quality SME) to lead a team of proposal writers in producing high-quality, compliant federal proposals. This role requires a blend of leadership, strategic oversight, and hands-on involvement to ensure that all deliverables meet stringent federal standards and exceed client...

  • Team lead proposal development

    7 days ago

    Delhi, India IQuasar LLC Full time

    We are seeking a dynamic and experienced Team Lead - Proposal Development (Quality SME) to lead a team of proposal writers in producing high-quality, compliant federal proposals. This role requires a blend of leadership, strategic oversight, and hands-on involvement to ensure that all deliverables meet stringent federal standards and exceed client...

  • Team Lead

    4 weeks ago

    delhi, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead

    4 weeks ago

    delhi, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead

    4 days ago

    Delhi, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead

    4 weeks ago

    delhi, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead

    4 weeks ago

    Delhi, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead

    3 days ago

    Delhi, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead

    4 days ago

    Delhi, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead

    3 days ago

    Delhi, India Trigent Software Inc Full time

    Job Description: Team Lead - International Voice ProcessLocation: Bangalore, IndiaExperience Required: 5 YearsPosition Overview:We are looking for a motivated and experienced Team Lead to oversee our International Voice Process team in Bangalore. The ideal candidate will have a proven track record in managing teams, ensuring high levels of customer...

  • Team Flexbox | Financial Analyst

    1 hour ago

    delhi, India Team Flexbox Full time

    Job Description: Financial AnalystCompany: Team FlexboxPosition: Financial AnalystWork Hours: Monday to Saturday, 10:00 AM - 7:00 PMLocation: Remote (Work from Home)Salary: ₹20,000 - ₹25,000 per monthQualification: Semi-qualified Chartered Accountant (CA Inter)Role Summary:We are seeking a skilled financial analyst with CA Intermediate qualifications to...

  • Accelya | Software Quality Assurance Team Lead

    4 days ago

    delhi, India Accelya Full time

    Job DescriptionTeam lead – Quality AssurancePune COEDuties & ResponsibilitiesLead and mentor a team of QA engineers, providing guidance, support, and performance feedback.Develop and implement quality assurance strategies and processes to ensure product quality.Oversee the creation and execution of test plans, test cases, and automated tests, ensuring...

  • Head of Quality Assurance

    3 weeks ago

    Delhi, India ISQAA - International Sourcing and Quality Assurance Full time

    Company DescriptionISQAA - International Sourcing and Quality Assurance is a leading sourcing and supply chain management organization based in Gurugram. They provide sourcing and quality assurance services in consumer goods, Furniture, home decor, and fashion to retail organisations, wholesalers, and individual customers worldwide. ISQAA ensures day-to-day...