IT Service Desk Agent III
3 weeks ago
:The Senior IT Service Desk Agent II serves as a key figure in our frontline IT support team. This role goes beyond the typical Tier 1 responsibilities, often acting as a shift lead and handling advanced issues that require deeper technical expertise. The Senior Agent ensures that support is provided efficiently, effectively, and in line with the company's high standard of customer service. This role reports directly to the IT Service Desk Lead.Essential Functions:Incident Management:Receive, log, and manage incoming IT support requests from end-users via telephone, email, or other communication channels.Provide first-level diagnosis and resolution of technical issues, escalating complex cases as necessary.Tackle advanced technical issues, working on solutions that may fall outside the standard troubleshooting protocol.Shift Leadership:Act as a point of escalation for other Tier 1 agents, offering guidance and support in more complex troubleshooting scenarios.Oversee the operational flow during shifts, ensuring adequate staffing and efficient issue resolution.Coordinate with the Service Desk Lead and other senior agents to streamline processes and enhance service quality.User Communication:Provide clear, concise, and timely communication to users about the status of their issues.Act as a liaison between end-users and Tier 2 or Tier 3 support teams when advanced intervention is required.Documentation:Accurately record and document all details of the incident, including advanced troubleshooting steps taken.Contribute to and leverage the knowledge base to ensure that solutions are consistent and effective across the team.Technical Support:Assist with system configuration tasks, software installations, and hardware setups.Take the lead on incident trend analysis, identifying potential areas for system or process improvement.Team Collaboration & Mentorship:Assist in training and mentoring junior Tier 1 agents, sharing expertise and ensuring consistent skill development within the team.Collaborate with Tier 2 and Tier 3 support teams to streamline communication and enhance service delivery.Four years of College resulting in a Bachelor's Degree or equivalentN/A3-6 YearsDiploma or Bachelor's degree in Computer Science, Information Technology, or a related field.4-5 years of experience in IT support, with a demonstrated record in a senior or lead role.Profound technical knowledge with the ability to troubleshoot a broader range of hardware, software, and network issues.Exceptional verbal and written communication skills.Demonstrated leadership capabilities and team collaboration.Proven experience in mentoring or training staff.Familiarity with Service Desk software and tools.For remote work scenarios, a reliable and fast internet connection is essential.This position does not have employee direct reports but does serve as a "lead" role for others doing similar work.The work is primarily performed in an office or remote environment.
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IT Service Desk Agent III
4 weeks ago
chennai, India OnX Canada Full timeJob Description : The Senior IT Service Desk Agent II serves as a key figure in our frontline IT support team. This role goes beyond the typical Tier 1 responsibilities, often acting as a shift lead and handling advanced issues that require deeper technical expertise. The Senior Agent ensures that support is provided efficiently, effectively,...
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IT Service Desk Agent III
4 weeks ago
Chennai, India Telcom Full timeJob Description : The Senior IT Service Desk Agent II serves as a key figure in our frontline IT support team. This role goes beyond the typical Tier 1 responsibilities, often acting as a shift lead and handling advanced issues that require deeper technical expertise. The Senior Agent ensures that support is provided efficiently, effectively, and in...
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IT Service Desk Agent II
3 weeks ago
Chennai, India Telcom Full timeJob Description:The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity.Essential Functions:Incident Management:Receive, log, and manage...
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IT Service Desk Agent II
4 weeks ago
chennai, India Telcom Full timeJob Description : The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity. Essential Functions: Incident Management: ...
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IT Service Desk Agent II
4 weeks ago
Chennai, India Telcom Full timeJob Description : The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity. Essential Functions: Incident Management: ...
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Opening for IT Service Desk
3 weeks ago
Chennai, India @ Six Sigma Full timeJob DetailsRequirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations ChennaiRequired skillsIT Service...
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Opening for IT Service Desk
4 weeks ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required skills ...
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Opening for IT Service Desk
4 weeks ago
chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required...
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Service Desk Analyst
2 weeks ago
chennai, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
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Service Desk Analyst
4 weeks ago
chennai, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
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Service Desk Analyst
2 weeks ago
Chennai, India Wipro Full timeRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
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Service desk
7 days ago
chennai, India Live Connections Full timeExp : 1yrs to 6yrsLocation : ChennaiService deskInternational voice processActive directoryVDITroubleshooting
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Service desk
1 week ago
Chennai, India Live Connections Full timeExp : 1yrs to 6yrsLocation : ChennaiService deskInternational voice processActive directoryVDITroubleshooting
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Service desk
1 week ago
Chennai, India Live Connections Full timeExp : 1yrs to 6yrsLocation : ChennaiService deskInternational voice processActive directoryVDITroubleshooting
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Service desk
7 days ago
chennai, India Live Connections Full timeExp : 1yrs to 6yrs Location : Chennai Service desk International voice process Active directory VDI Troubleshooting
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Service Desk Expert
5 days ago
Chennai, India Fujitsu Full timeService Desk Analyst. This role will provide support to users of the for the Student Information System implemented across all onboarded School Districts in Ontario.The Service Desk Analyst will:Analyze and resolve technical problems for School DistrictsActs as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all...
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Opening for IT Service Desk Engineer
2 days ago
Chennai, India @ Six Sigma Full timeJob DetailsRequirement Type Permanent Job Title Opening for IT Service Desk Engineer Job Level Executive - Non-Managerial Job Description IT Service Desk Engineer No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Engineer Expected Date Of Joining 2023-11-02 Joining Time 10 Days Salary 41667 Work Locations...
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Opening for Service Desk Management
3 weeks ago
Chennai, India @ Six Sigma Full timeJob DetailsRequirement Type Permanent Job Title Opening for Service Desk Management Job Level Executive - Non-Managerial Job Description Service Desk Management No. of Openings 6 Job Domain IT Experience - Minimum - Maximum desk Expected Date Of Joining 2023-11-21 Joining Time 4 Days Salary 55000 Work Locations ChennaiRequired skillsService desk
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Opening for IT Service Desk Engineer
4 weeks ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Engineer Job Level Executive - Non-Managerial Job Description IT Service Desk Engineer No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Engineer Expected Date Of Joining 2023-11-02 Joining Time 10 Days Salary 41667 Work Locations...
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Service Desk Expert
6 days ago
Chennai, India Fujitsu Full timeService Desk Analyst. This role will provide support to users of the for the Student Information System implemented across all onboarded School Districts in Ontario.The Service Desk Analyst will:Analyze and resolve technical problems for School DistrictsActs as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all...
