Critical Incident Management

Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and verifying...

Overview This role plays a critical role in ensuring that incidents are handled efficiently, that trends are analysed and acted upon and that improvements are driven to reduce the incidents. Additionally, it involves in maintaining strong communication with business and technology leaders and driving continuous improvements within the incident management...

Job Description The IT Incident Manager is responsible for the smooth functioning of the incident process,   takes on escalated and exceptional infrastructure-related incidents, managing the reporting of these incidents and proposes structural improvements, when necessary.The objective of the incident process is to ensure resolution of the IT incident...

7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call. o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved. o Perform the following Incident Manager responsibilities throughout a Major...

Position Summary As an Incident & Support Analyst, you will be responsible for providing technical support and resolving incidents reported by users or detected through monitoring systems. Your role involves troubleshooting issues, analyzing root causes, and implementing solutions to ensure the stability and reliability of IT systems and services. You will...

Overview The purpose of the IT Senior Major Incident Manager role is to manage the recovery activities and communication of all Major IT incidents, including all stakeholder communications, driving IT teams to restore service (both internal and external providers), producing key Incident artefacts such as Incident Reports Key Accountabilities and main...

CSIRT Incident Response Analyst.   The Cyber Security Incident Response Team (CSIRT) Member conducts essential cyber security incident handling activities to defend the organization from cyber-attacks, through timely detection, investigation and remediation of potential threats. They are the primary contact for any suspected security incident and work...

Role : Major Incident Manager Description : The Major Incident Manager is integral to the Optum Technology Command Center's success. You'll focus on monitoring services, managing high priority issues with engaging enterprise and vendor technology teams to drive to resolution/workaround. This role will drive a variety of tasks and outcomes depending...

Role : Major Incident Manager Description : The Major Incident Manager is integral to the Optum Technology Command Center's success. You'll focus on monitoring services, managing high priority issues with engaging enterprise and vendor technology teams to drive to resolution/workaround. This role will drive a variety of tasks and outcomes depending...

Job Description We nodigen je uit om deel uit te maken van een journey. Als Incident & Change Manager sta je aan de frontlinie van het leveren van ‘best-in-class’ services, waarbij je hoge klanttevredenheid bereikt bij diverse klanten, waaronder nationale en internationale instellingen, grote bedrijven en middelgrote ondernemingen.Jouw impact Als...

Role : CSIRT Incident Response Analyst.The Cyber Security Incident Response Team (CSIRT) Member conducts essential cyber security incident handling activities to defend the organization from cyber-attacks, through timely detection, investigation and remediation of potential threats.- They are the primary contact for any suspected security incident and work...

Job Description : - Use ITIL-based IT service management processes, including incident and problem management processes, change management, knowledge management, configuration and release management and ensure relevant activities are carried out to minimise unpredicted impact on production services- Participate and contribute to IT governance and reporting...

Job description TECHNOLOGY WALK-IN DRIVE FOR " Incident Management and Change management" SKILL ON 15th ,17th .22nd May 2024 at Hyderabad Greeting from Infosys BPM Ltd., You are kindly invited for the Infosys BPM::Technology Walk-In Drive on 15th ,17th .22nd May 2024 at Hyderabad Interview Information: Interview Date: 15th ,17th .22nd May 2024 ...

Job Description CBA has an immediate need for a full-time, contract Project Manager with 5-10 years of experience located in the NW Ohio or SE Michigan area. The PM will be responsible for coordinating, planning and executing projects, as well as, developing project scope, schedule, estimate, cost and budget and managing through completion. The ideal...

Job Description Open Position: Cybersecurity Incident Response (IT Shared Services) A well-established Global IT Shared Services is currently looking for Cybersecurity Incident Response to join the team and be based in the Kuala Lumpur office.Key responsibilities include: Directly involve in global IT Security incident response events, including managing &...

Job Description Open Position: Cybersecurity Incident Response (IT Shared Services) A well-established Global IT Shared Services is currently looking for Cybersecurity Incident Response to join the team and be based in the Kuala Lumpur office.Key responsibilities include: Directly involve in global IT Security incident response events, including managing &...

Job Description Job Summary: NB Global Solutions is seeking a highly organized and detail-oriented Purchasing Manager to join our team. The ideal candidate will be responsible for managing supplier relationships, tracking costs, ensuring quality assurance of purchased items, managing inventory, coordinating logistics, and scheduling deliveries to align with...

Job Description Cyber Security Incident Response Team Officer - Brussels - 12 monthsOne of our important clients is currently looking for a Cyber Security Incident Response Team Officer for a 12-month contract in Brussels. The rate is negotiable.Incident handlingAs member of the dynamic team you will need to be able to respond adequately to cyber security...

Job Description Critical Business Analysis has a current opening for an experienced contract Scheduler with a minimum of four years’ experience in P6 schedule development, maintenance, and analysis for a large $100M construction project.  Mechanical, electrical, and plumbing scheduling experience is a must.  This contract position is for a 12-15 month...

Job Description Open Position: IT Security Incident Response Engineer (Global MNC Company)    An MNC Company with global presence is currently looking for IT Security Incident Response Engineer to join the team and be based in the Kuala Lumpur office.Key responsibilities include: Qualify reports or alerts of activity as security incidents using clear...