Sales & Support (Customer Success Executive) – Night Shift (Sales + Service)

2 weeks ago

Ahmedabad, India iSummation Technologies Pvt Ltd. Full time

Job Title:
Sales & Support (Customer Success Executive) – Night Shift (Sales + Service)

Location:
Bodakdev, Ahmedabad, GJ. (On-site)

Experience:
1-4 years

Vacancy:
Multiple Openings

Employment Type:
Full-Time

Perks:
Competitive Salary + Attractive Incentive Structure

About the Role:

We are looking for a proactive and performance-driven
Customer Success Executive
who will be the face of our SaaS product to global customers during night shift operations. The ideal candidate will handle both
sales-oriented conversations
(upselling, converting leads, onboarding) and
service-related tasks
(resolving queries, assisting with product configuration, usage, and ensuring customer satisfaction).

Key Responsibilities:

  • Act as the first point of contact for customer inquiries during night shift hours.
  • Provide prompt, clear, and professional responses via email, chat, or calls.
  • Troubleshoot basic technical issues and escalate when necessary.
  • Monitor customer usage and proactively reach out to ensure successful product adoption.
  • Identify opportunities to upsell or cross-sell features, plans, or services.
  • Guide new leads through the onboarding process and provide product demos.
  • Convert trials into paid customers by understanding their business needs and aligning product benefits.
  • Build strong, long-term relationships with customers to ensure loyalty and satisfaction.
  • Gather feedback and share customer insights with the product and marketing teams.
  • Maintain accurate records of customer interactions using CRM tools.

Skills & Requirements:

  • 1–7 years of experience in Customer Success, Technical Support, or SaaS Sales roles.
  • Excellent written and spoken English communication skills.
  • Prior experience in handling both inbound support and outbound sales is preferred.
  • Comfortable working night shifts (as per US), holidays, and even on weekends when required.
  • Familiarity with SaaS platforms and CRM tools (e.g., HubSpot, ZOHO, etc)
  • Problem-solving attitude with a focus on customer satisfaction and product value.
  • Knowledge of technical troubleshooting or support processes.

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