Specialist Technical Training Analyst

4 weeks ago

pune, India NICE Full time

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

So, what’s the role all about?

NICE is seeking a Technical Education Specialist to join our Public Safety and Justice portfolio family. Our market is currently transitioning from on-premise technologies to Cloud, and NICE is leading the way in providing clear solutions, technologies and thought leadership. The responsibility is to ensure our internal teams and external stakeholders are fully conversant with our products through creation and delivery of innovative Education and Training. The main function of the Technical Education Specialist is to design and develop and deliver technical and application training on NICE Public Safety products in a variety of formats. 

As part of the Training and Documentation team, you will work closely with other major functions within the company, such as R&D engineers, Support and Installation engineers, New Product Introduction teams and Product Managers. Your ability to work independently to deliver to an agreed plan is essential.

Your priority will be to ensure accurate and on-time training materials development to support delivery of technical training and end user training course materials to both customers and employees in a Global environment.

How will you make an impact?

Facilitate the creation of learning solutions across the training life cycle, encompassing requirements analysis, mapping, design, development, and delivery. Create technical training solutions and user-centric training materials for NICE customers, partners, and employees, encompassing instructor-led sessions and eLearning modules Conduct training sessions for both physical classrooms and virtual environments. Collaborate closely with the Research and Development team to grasp new product features and functionalities. Partner with the Product team to align training collateral with market demands and customer needs. Assess training effectiveness to drive ongoing enhancements in content and delivery. Install, upgrade, and maintain training systems for optimal functionality. Successfully execute training development projects within specified timelines. Work collaboratively within a global team to accomplish project and group objectives. Serve as the primary point of contact for Public Safety product knowledge at our Pune development center.

Have you got what it takes? 

BS or MS in Computer Science or a related field. Certified Microsoft/Cisco/VMware desirable 8 – 10 years of experience in technical training and end-user training development  Self-motivated and independent  Very high level of verbal and written English – native speakers preferred Proven experience in developing and delivering virtual technical training Ability to adapt working schedule to occasionally deliver training in other time-zones Good technical skills. A development background is an advantage Proactive in solving issues and ability to connect to and work with multiple teams Fully conversant with Microsoft Word and PowerPoint Experience in at least one of the following fields: Technical Author, Trainer, Product Support, Software or Field Engineer OR Experience in technical training and end-user training development or delivery Excellent time management skills and ability to work with minimal supervision Self-motivated with a “Can-Do” approach and a passion for training and learning Very good level of presentation skills Learn quickly with a “Can-Do” approach and attitude

You will have an advantage if you also have:

Technical knowledge of NICE Public Safety solutions Experience using Camtasia Video Recording software Experience of using Articulate Storyline 360 e-learning suite Real life experience in one or more of the following technologies:  Microsoft Windows Operating Systems  Microsoft (SQL), Oracle (MySQL) and other database technologies  Networking: protocols, switches, firewall, VLAN  Virtualization: VMware or Hyper-V  Experience in the Public Safety ecosystem is an advantage.  Experience with a Learning Management System (LMS) e.g., Cornerstone 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 3619
Reporting into: Director, Engineering
Role Type: Individual Contributor

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