Quality Assurance Analyst

2 weeks ago

mumbai, India Achilles Information Limited Full time

We've got a great opportunity for a software QA Analyst to join our team, working for a global company that is helping make the working world safer, cleaner and fairer, with great colleagues and a strong pay and benefits package. We are looking for someone to ensure the quality of software products and services working in a SaaS environment, working within cross-functional delivery teams, and operating with Agile methodology.


Results & Responsibilities

Effective Testing

  • Actively and accurately execute testing within software releases to ensure a quality product
  • Deliver regression, user acceptance, integration and operational acceptance testing
  • Collaborate with Product Owners, BA's, Configurators, Technical and Test Leads to evaluate and assure quality of User Stories, Acceptance Criteria, and Test Cases with regards to customer, functional and technical requirements
  • Provide quality input to test planning, ensuring business requirements are understood and that realistic delivery goals are defined and aligned to project delivery expectations
  • Support and lead effective Defect Management including Triage, Root Cause Analysis, Defect Tracking and Progress Reporting
  • Ensure submitted defects are of high quality and followed up in a timely manner.
  • Engage key stakeholders in triage and escalate business critical issues in a timely manner using appropriate governance channels

Service Improvement

  • Become subject matter expert on Achilles platform capability
  • Provide input and expertise to contribute to continuous improvement of the SDLC Process and testing strategy
  • Provide support, guidance and best practice to IT and business stakeholders, promoting Agile principles and values in support of high performance scrum teams
  • Support the IT and Solution Delivery KPI Framework, ensuring that all measures are correctly implemented, recorded and developed
  • Play an effective role within the Solution Delivery team, utilising knowledge and experience to improve the team’s effectiveness and support growth
  • Contribute to the management and development of business controls and processes

Personal Development

  • Taking personal responsibility for skills development, particularly to enhance application support capabilities
  • Actively participating in the performance management process, and taking responsibility for delivering agreed objectives


Competencies

Driving Quality

  • Takes personal pride in delivering work of the highest standards
  • Sets targets for quality and completeness of work that go beyond the minimum required
  • Develops robust processes by which work is checked, assessed and monitored for quality
  • Compares the quality of work against that of others in similar roles or teams and strives to outperform others

Decision Making

  • Identifies and evaluates the range of options open to them
  • Articulates the assumptions made and the risks involved in decisions taken
  • Analyses information carefully to identify facts, patterns, trends and missing data that may impact on a decision
  • Communicates decisions clearly to those who are affected

Achieving Results

  • Focuses on performance outcomes despite uncertain or difficult circumstances
  • Actively links own efforts to those of others within the team to avoid overlap, rework or delays
  • Spots opportunities to deliver beyond expectations, where this would help others perform more effectively
  • Sets own targets and objectives with clear reference to how these contribute to the departmental business plan

Managing Change

  • Responds constructively and quickly to shifting goalposts or changing requirements
  • Copes effectively with rapid change or increased demands
  • Reprioritises own work or the work of the team in response to external pressures
  • Is flexible in their approach; adapts their working style to suit the needs of the situation

Drive & Motivation

  • Addresses multiple demands without losing focus or energy
  • Increases efforts in the face of difficulties or obstacles and recovers quickly after setbacks
  • Remains calm and focused during stressful or challenging situations; concentrates only on things they can control or influence
  • Encourages others during challenging times with their positive, can-do attitude


Knowledge

Practical experience of quality management techniques and methods applied in a fast-paced agile software development environment

SQL & Python skills are essential

Knowledge of Achilles platforms desirable


Experience

Previous experience in a QA and testing role

A successful track record of effective quality assurance and software testing

Experience of automation test systems


Qualifications

IT Degree level or equivalent experience (ISTQB Foundation) experience


For more than 30 years, Achilles has protected organisations’ business interests and reputations by providing unrivalled levels of supply chain transparency, carbon reduction and management. We are the ESG and carbon management partner of choice for the world’s leading global brands.


Achilles specialises in supporting customers that require truly robust environmental, social and governance reporting to fully comply with ESG regulation, meet investor requirements, and achieve their own ambitious sustainability goals. We work with market-leading financial, industrial, commercial, and governmental organisations requiring the serious, detailed analysis and expert insight necessary to deliver exceptional reporting confidence.

Operating from 17 locations worldwide, Achilles is at the forefront of the battle against climate change, a champion for social justice and human rights, and an expert in health, safety, and risk management.

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