Assistant Manager

4 weeks ago


bangalore, India Livspace Full time
Job Description
  • Manage end-to-end fulfilment of raw material against customer orders to respective manufacturing vendors (customers) from Multiple sources (warehouse/ msl/b2s2 etc.)
  • Coordinate fulfilment through order management and warehouse/logistics team to ensure SLAs are maintained at PO/Customer level
  • Own the process of sales order creation to closures till material is delivered at customer after quality check and sales return are also fulfilled
  • Resolve escalations from customer due to delivery delays, QC failures, etc. and ensure closure
  • Maintain dashboard for performance and continuously improve SLAs
  • Timely address the customer and vendor escalations and contribute to better customer experience
  • Coordinate raw material pendency with Buying team and further connect ETA with order planning team
Job Requirement 2-3 years of work-experience in supply chain in e-commerce, FMCG and manufacturing Modular furniture industry preferable Past experience in managing fulfilment operations Must have skills in Excel to manage data for dashboards and monitor consumption Strong analytical skills and a data driven decision making mentality Skilled in working on projects with multiple stakeholders Extremely high level of ownership Excellent written and verbal communication skills

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