Product Support Specialist

2 weeks ago


delhi, India Nanonets Full time
Nanonets has a vision to help computers see the world starting with reading and understanding documents. Machine Learning (ML) is no longer a futuristic concept—it's a present-day powerhouse transforming the business landscape.
From automating data extraction processes to enhancing reconciliation, our solutions are designed to revolutionize workflows, optimize operations, and unlock untapped potential for our clients. Our client footprint spans across brands such as Toyota, Boston Scientific, Bill.com and Entergy to name a few enabling businesses across a myriad of industries to unlock the potential of their visual and textual data Here's a quick 1-minute intro video.
We recently announced a series B round of $29 million in funding by Accel and are backed by the likes of existing investors including Elevation Capital & YCombinator. This infusion of capital underscores our commitment to driving innovation and expanding our reach in delivering cutting-edge AI solutions to businesses worldwide.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
(Please note this is a 6 day work-week role supporting PST zones.)
What we’re looking for -
1+ years of experience in a technical support role, ideally within a SaaS environment.
You are proficient in English (spoken, written, and reading) with strong written and verbal communication skills.
Proficiency with Zendesk, Intercom, or similar ticketing systems.
A customer-centric approach, with a knack for empathetic and effective communication.
Excellent problem-solving skills, comfortable navigating ambiguity in a fast-paced setting.
Strong written and verbal communication skills, capable of simplifying complex issues for a diverse audience.
Experience or a strong interest in SaaS products, design, startups, and their user communities.
A commitment to continuous improvement, always looking for ways to optimize processes and solutions.
What you’ll do -
Taking ownership of customer problems and seeing them through to a resolution. Research, Triage and identify solutions to resolve them.
Acting as an advanced support tier, tackling complex, product or production-related issues faced by users, especially catering to our customer base in the US & EMEA during their business hours.
Becoming an Expert on Nanonets AI product, who can expertly navigate and resolve user inquiries ensuring their success with our platform.
Bridging the gap between our users and internal teams, providing crucial & timely insights to Product, escalating significant bugs to Engineering, and identifying potential churn risks to Sales.
Contributing to FAQ’s and Knowledge bases ( and Delivering exceptional support through email adopting a customer-first mindset in all interactions.

  • Delhi, India Digi Travel Solutions Private Limited, Full time

    **Position Title**: Product Support Specialist (Customer Support Executive from Travel Background) Department: Support Location-Delhi, Saket Experience - 2Y - 4Y ( Prior Exp - Travel Industry) Working Days - Monday - Saturday **Position Summary**: The Product Support Specialist provides the second level of support for customers and field...

  • Product Specialist

    18 hours ago


    delhi, India Ascensia Diabetes Care Full time

    Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a...


  • Delhi, India ScS - Sofa Carpet Specialist Full time

    Department IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business ReportingWhat does the role involve?Who are we looking for?What’s in it for you?About ScS – Sofa Carpet SpecialistWe are one of the UK’s leading sofa and carpet specialists, and you can find...


  • Delhi, India Flintex Consulting Pte Ltd Full time

    Job DescriptionThe Right Individual:The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving...

  • Product Specialist

    1 day ago


    Delhi Division, India Ascensia Diabetes Care Full time

    Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a...

  • Support Specialist

    1 week ago


    Delhi, India AppsManufactory Software Inc. Full time

    Company Description Apps Manufactory Software Inc. is a leading digital solutions provider offering services in Mobile App Development, Website Designing, UI/UX Designing, Custom Software Development, Business IT Consulting, and Digital Marketing. Our commitment to quality, innovation, and customer satisfaction ensures that we are your trusted partner in...


  • Delhi, India SoftwarePac LLC Full time

    Position Overview:We are seeking a detail-oriented and proactive IT Sales Support Specialist with exceptional English language skills to join our dynamic sales team. The ideal candidate will be responsible for preparing quotes, managingoutreach, and calling clients to support our sales initiatives. This role is critical in ensuring smooth operations and...


  • delhi, India SoftwarePac LLC Full time

    Position Overview:We are seeking a detail-oriented and proactive IT Sales Support Specialist with exceptional English language skills to join our dynamic sales team. The ideal candidate will be responsible for preparing quotes, managing LinkedIn outreach, and calling clients to support our sales initiatives. This role is critical in ensuring smooth...

  • IT support specialist

    1 month ago


    Delhi, India a Snaphunt Client Full time

    At Snaphunt, we believe that the future of work is remote. We specialize in helping our highly-skilled, global specialist talent community around the world, connect with innovative companies looking scale their global teams quickly and cost-effectively.The RoleYou will be responsible for :Providing technical support to end-users by diagnosing and resolving...

  • Support Specialist

    1 week ago


    Delhi, India Redolent, Inc Full time

    ** Exciting opportunity for an experienced Government Proposal/RFP Support Specialist (USA) for our IT Staffing and Solutions, to join one of the fastest growing companies in our space. Title: Government Proposal/RFP Support Specialist (USA) No of positions: 1 Location: Remote, India Notes: Experience in supporting Government Proposal Support for USA...


  • Delhi, India 0597 Varian Medical Systems Pacific, Inc., Thailand Branch Full time

    Together, we can beat cancer.At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.We are part of an incredible community of scientists, clinicians, developers, researchers,...


  • Delhi, India Flintex Consulting Pte Ltd Full time

    Job DescriptionRoles & Responsibilities:• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.• Candidates...


  • Delhi, India Dawar Consulting, Inc. Full time

    Job DescriptionOur client, a world leader in life sciences and diagnostics, is looking forCustomer SupportSpecialist.Kindly have a look at the details below and let me know if you are interested.Job Title: Customer SupportSpecialist- Indianapolis, INJob Duration: Long Term Contract(Possibility Of Extension)Company Benefits include:Healthcare (Medical,...

  • L1 Support Specialist

    3 weeks ago


    Delhi, India OnebyZero Pte Ltd. Full time

    Job DescriptionThe L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business users....

  • IT support specialist

    1 month ago


    Delhi, India Snaphunt Full time

    The OfferJoin a strongly-backed, fast growing B2B SaaS startupExcellent scope for growth & development while working in a regional teamThe JobYou will be responsible for :Providing technical support to end-users by diagnosing and resolving hardware and software issues.Responding to helpdesk tickets to support end-user system implementations, problem...


  • Delhi, India Novalink Solutions LLC Full time

    Job DescriptionThe Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The...

  • Support Specialist

    4 weeks ago


    Delhi, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job DescriptionJob SummaryWe are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will provide...

  • Product Specialist

    2 weeks ago


    new delhi, India Thermo Fisher Scientific Full time

    : · Will be responsible for achieving the Number for the region & will handle individually key Strategic accounts· Should be capable of and experienced in presenting and demonstrating Molecular, Cellular and Protein workflows to customers in wet demos in the lab and will be required to troubleshoot customer queries. · Experience of handling imaging,...

  • Product Specialist

    4 weeks ago


    New Delhi, India Thermo Fisher Scientific Full time

    : · Will be responsible for achieving the Number for the region & will handle individually key Strategic accounts · Should be capable of and experienced in presenting and demonstrating Molecular, Cellular and Protein workflows to customers in wet demos in the lab and will be required to troubleshoot customer queries. · Experience of handling imaging,...


  • Delhi, India Talentry Full time

    Job DescriptionIT Service Desk Support SpecialistCarlsbad, CA (Onsite, eventual hybrid)Direct Hire. 26-30//hr.Talentry is looking for a Service Desk Specialist to help users resolve computer issues, as well as to perform company projects relating to IT. The right person for this role will use his or her experience providing technical support for tier I...