Director - Quality

2 weeks ago

bangalore, India Fidelity Investments Full time

Job Description:

Job Title: Director – Quality

How your Work Impacts the Organization

BU Overview:

Fidelity HW Operations group supports our business partners in the US in servicing corporate / institutional customers in health benefits administration vertical. This involves moving the customers onto the Fidelity platform and supporting their on-going record-keeping needs. This is done through a series of processes, both technical and non-technical, that help a customer to use our products and services. 

The Health and Welfare arm of Fidelity provides administration services to more than 45 clients in the US. This service offering is a part of Fidelity's HR Outsourcing business, which is emerging as the company's driver of growth in future.

The Purpose of this Role:

The purpose of this role to establish a Quality Management System and quantitatively manage quality for HW Implementation organization in Health Care Operations. The Director Quality will be responsible for initiating, planning and leading testing activities across FHO Implementations team. Your role will be that of a player-coach helping serve as a test lead working directly on parts of the program and helping define and deliver testing improvement strategies. 

The leader in this space must possess a strong ability to multi-task while guiding and directing testing efforts. The candidate must possess a strong QA background with a knowledge of the testing life cycle and different aspects of QA preferably in Health & Welfare or Healthcare industries. 

The Value You Deliver:

Health Care Operations team is undergoing significant change with core platform migrations along with significant change to peripherals. Hence, this role would be instrumental in bringing thought leadership & focus towards driving improvement to quality benchmarks and running improvement charters based on quantitative analysis. This role would also focus on maturing quality competencies and driving and establishing the culture of quality.

The Expertise we are looking for

Responsibilities of the Role Includes:

Define and set-up a quality management system using industry methods/framework. 

Responsible for developing and refinement of Test strategy and process controls including definition, planning and execution of testing efforts.

Designs, implements, and documents procedures for process control, process improvement, testing, and inspection in a highly regulatory domain

Responsible for Defect Management with tracking and managing defects including performing root cause analysis and driving quality improvements.

Responsible for generating test reports and metrics to provide insights to the quality of the project

Ensures that teams are trained in Quality Assurance best practices and methodologies.

Provides high-level direction for manual and automated test strategy across multiple products in an Agile environment.

Drives the quality vision for the Health Care operations group and ensure compliance

Responsible for developing quality strategies with understanding of global requirements.

Review deliverables/activities as identified in the test plans for accuracy, consistency, completeness, and compliance. Ensure adequate test coverage for every release.

Contribute to both manual and automated testing effort, including strategically incorporating automated testing into the SDLC.

Translate feature requirements into testable user stories.

Assess features to identify testing technical challenges, priorities, and risks.

Develop traceability from requirements to defects.

Collaborate with internal and external stakeholders effectively to drive change.

Keep senior leadership and teams informed on quality performance.

The Skills that are Key to this role

The role requires a combination of business, technology and functional knowhow to drive the quality impact.

Knowledge of Quality management and test automation tools to drive efficient and effective quality performance

Understanding of enterprise environment where Tech, Domain and Operations navigate through common business objective

Proven ability to inspire confidence, create executive presentations and guide strategic discussions with senior management & strong stakeholder management skills

Strong stakeholder management

This role would be responsible for driving Quality improvements for projects done by dual shore squads using Agile practices and would requires significant thought leadership and work with senior global stakeholders to drive improvement plans.

Train and mentor multiple Agile teams and build a culture of quality

Behavioral Attributes:

Great attitude, team player and effective contributor

Demonstrated proficiency in leadership, excellent organizational and interpersonal abilities and effective verbal and written communication skills.

Excellent analytical skills.

Must be honest, ethical, fair, dependable, respect confidentiality and the rights and privacy of others.

Proficient skills in managing global stakeholders

Education and Experience:

Bachelors or Master’s Degree in any function.

Overall 15+ years of experience including Operations, IT or ERP implementation experience. A combination of Operations & IT / Implementation is ideal.

8+ years of dedicated quality assurance (software engineering practice) experience.

Understanding of agile development methodology, in theory, and practice.

Prior background in US Health & Welfare or Benefits Administration is preferable.

Prior background in process design, six sigma, CMMi and TMMi is desirable.

Strong analytical and problem-solving skills

Proven ability to work with and influence senior global stakeholders

Proven ability to lead change management globally across shores

Experienced with industry standards (ISTQB) processes, methodologies, techniques and best practices preferably ISTQB certified.

Experience with automated UI testing technologies (Selenium, Appium, Cucumber, etc.)

Location : Bangalore – EGL

Shift timings : 1:00 pm to 10:00pm IST

Certifications:

  • Director of Quality Assurance

    2 weeks ago

    bangalore, India RV University Full time

    Job Opportunity: Director, Internal Quality Assurance - RV University, Bengaluru Location: RV University, Bengaluru Qualifications: A doctoral degree in a relevant field from a recognized institution. Minimum of 15 years of experience in higher education, with a strong background in teaching, research, quality assurance, and accreditation. Proven track...

  • Director - Quality Engineering

    7 days ago

    bangalore, India Mimecast Full time

    Director – Quality Engineering and DevOps Help Build the Next Generation of Cloud-Scalable AI-Based Security Products Have a passion for software security? Excel at implementing public cloud at scale? Desire to apply Machine Learning to solve complex problems?  This may well be the role for you.  Our Communication and Collaboration Security products...

  • Director-Technology

    2 months ago

    bangalore, India Virtusa Full time

    Director-Technology - CREQ185320 Description Data Governance Architect The Director of Technology is responsible for the overall technical strategy, development and implementation of data governance across the organization. The successful candidate will have a deep understanding of data governance principles, processes, and technology, as well as the...

  • Director of Photography

    4 weeks ago

    bangalore, India LWYD Interactive Full time

    Job Title:  Director of PhotographyLocation:  JP Nagar, BangaloreCompany:  LWYD InteractiveAbout LWYD Interactive:LWYD Interactive is a cutting-edge digital media and production company that specializes in crafting visually stunning and impactful digital content for a variety of platforms. Our mission is to innovate visual storytelling through...

  • Director of Photography

    4 weeks ago

    bangalore, India LWYD Interactive Full time

    Job Title:  Director of Photography  Location:  JP Nagar, Bangalore Company:  LWYD Interactive  About LWYD Interactive: LWYD Interactive is a cutting-edge digital media and production company that specializes in crafting visually stunning and impactful digital content for a variety of platforms. Our mission is to innovate visual storytelling through...

  • Creative Director

    5 days ago

    bangalore, India Geek Creative Agency Full time

    Geek Creative Agency is looking for .Desired Qualities of the Creative Director : This person is turned on by technology, reads Wired magazine, and is fascinated by the continual evolution of the Internet and digital marketing. You are undaunted by the newest marketing technologies. You don’t wince when people say print is dying.You are a problem solver,...

  • Associate Director

    6 days ago

    bangalore, India ACL Digital Full time

    ACL Digital (An Alten Group Company) looking for Associate Director AI/ML in Bengaluru.Experience Range- 8+ years minimum in IT and 6+ years in data scienceEducation -Any technical degree with PhD in NLP/NLG /3-4 yearsWork mode - Full time HybridEmail ID to connect - Job Title: Associate Director of GenAI Prompt and Data EngineeringLocation: Bengaluru,...

  • Art Director

    1 month ago

    bangalore, India Tag Full time

    At Tag, we help brands stand out and sell more by delivering impactful content, at speed and scale and across channels & geographies. With over fifty years of production experience for some of the world’s biggest brands, we partner with our clients to create work that is efficient, effective, and more importantly tells a story.We are a dynamic and...

  • Director, Cloud Client Solutions

    5 days ago

    bangalore, India Dell International Services India Pvt Ltd (7451) Full time

    Director, Cloud Client Solutions The Software Engineering team in Cloud Client Solutions delivers next-generation software applications and new products for a changing world. Working at the cutting edge, we design and develop software for thin clients, platforms, and applications — all with the most advanced technologies, tools, software engineering...

  • IT Director

    5 days ago

    bangalore, India Gururo Full time

    JobResponsibilities: Oversee all IToperations as well as theinfrastructure. Determine the organizations ITgoals and make sure the IT operations are aimed to achieve thesegoals. Design IT systems and policies inaccordance to die organizationalgoals. Collaborate with other departmentsunderstand their business requirements and technologicalneeds. Manage and...

  • Deputy Director of Academics

    1 week ago

    bangalore, India ISBR Business School Full time

    Job Description: Deputy Director of Academics Company : ISBR Business School Position Overview: The Deputy Director of Academics will support the Director of Academics in overseeing the academic operations of the institution. This role focuses on maintaining academic excellence, enhancing curriculum development, and ensuring the delivery of high-quality...

  • Director

    6 days ago

    bangalore, India Victoria’s Secret & Co. Full time

    Director Mobile App and Stores TechnologyDirector Mobile App and Stores Technology is a leadership position. He / she will be instrumental in driving the strategy for the Mobile App and the Stores Technology areas for all the project deliverables. The individual is expected to drive the center of excellence team and will be responsible for designing and...

  • Director - DevOps

    5 days ago

    bangalore, India HealthEdge Full time

    Overview Director of DevOps As the Director of Devops Engineering, your primary responsibility is to the people you lead and support: ensuring that they are growing as engineers, doing valuable work, and finding satisfaction in their career at Healthedge. As a lead for DevOps, technical leadership and a solid background in software development...

  • Senior Art Director

    5 days ago

    bangalore, India Annalect India Full time

    Senior Art DirectorThe Senior Art Director participates in developing and creating concepts and visual ideas for all forms of communication, advertising, and promotional materials. He/she translates established creative direction into conceptual ideas. He/she collaborates with project teams to plan, analyze, organize, and execute assigned projects,...

  • Director of Engineering

    2 months ago

    bangalore, India Webologix Ltd INC Full time

    Job Title : Director of EngineeringLocations : Bengaluru, Karnataka, IndiaType of hire : FulltimeTotal Experience : 15-20 YearsRelevant Experience : 10+ YearsJob Description:As a Director of Engineering, you will be leading a delivery team to build a highly scalable and extensible big data team that provides the foundation for collecting, storing,...

  • Associate Director

    6 days ago

    bangalore, India ACL Digital Full time

    ACL Digital (An Alten Group Company) looking for Associate Director AI/ML in Bengaluru. Experience Range- 8+ years minimum in IT and 6+ years in data science Education -Any technical degree with PhD in NLP/NLG /3-4 years Work mode - Full time Hybrid Email ID to connect - Job Title: Associate Director of GenAI Prompt and Data Engineering Location: ...

  • Cluster Director of Finance

    3 days ago

    Bangalore, India Hilton Worldwide Holdings Inc Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Cluster Director of Finance

    6 days ago

    Bangalore, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Senior Art Director

    5 days ago

    bangalore, India Annalect India Full time

    Senior Art Director The Senior Art Director participates in developing and creating concepts and visual ideas for all forms of communication, advertising, and promotional materials. He/she translates established creative direction into conceptual ideas. He/she collaborates with project teams to plan, analyze, organize, and execute assigned projects,...

  • Executive Design Director

    5 days ago

    bangalore, India TCS Interactive Full time

    Executive Design DirectorThe RoleAs an Executive Design Director, you are responsible for all the projects that are running through the studio in your specialist design vertical.You are the person everyone looks to from all angles of the agency. Ensuring everyone is doing their relevant part, particularly from a Client, Craft & Culture perspective.You will...