Area Service Manager

JOB DESCRIPTION Purpose of Position To allocate Jobs & supervise field-based engineers within a specific region. Maximize all opportunities to raise the technical ability and effectiveness of field-based engineers. Update activities and status in CRM / IFS System and maintain reports .Active participation with the State Head in implementing Systems / FBS into field engineering activities. Key Responsibilities 1. Compliance with all company procedures and Health & Safety policies.2. Download pending complaints from IFS at regular intervals.3. Allocate complaints to engineers which are registered in IFS immediately.4. Update spares requirement in IFS based on engineer’s feedback from the retail outlet.5. Co-ordination with the stores team for dispatch of required spares to the engineers.6. Take regular feedback from engineers and update IFS and oil company portal accordingly.7. Send quotations to customers for chargeable jobs.8. Attach approval copy received from customer against its work order in IFS.9. Follow up with engineers for Breakdown service reports.10. Segregate billable service reports and attach it against its work order in IFS.11. Respond to customer calls and e-mails.12. Follow up with service engineers to send defective spares to service centre on a weekly basis.13. Ensure timely execution of DU installation and project jobs.14. Engineer support during introduction of new equipment or new business activity.15. Report all matters of urgent concern / abnormal activity in the field to the State Head/RM.16. Ensure geographical area /RO / Complaints/ Nozzle/ wise workload distribution to all engineers.17. Ensure availability of toolkit and PPE for all engineers.18. Prepare monthly schedule for spares reconciliation of engineers.19. Co-ordinate with Commercial executive for accurate planning of Preventive maintenance and breakdown jobs to increase productivity Background and Skill 1. Good computer skills, including Word, Excel.2. Good knowledge of ERP.3. Minimum 5 years’ experience in the field work.4. Experience of managing people desirable.  Personal Trait Profile 1. Flexible attitude to work.2. Willingness to own issues and ensure targets are met.3. Ability to flex between supervising resources and making visits in the field.4. Planning and execution capability  WHO IS GILBARCO VEEDER-ROOT Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. WHO IS VONTIER At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let’s enable the way the world moves