Sr. Associate

11 hours ago


Gurugram, India WNS Holdings Full time

Job Description

  • Manage day to day production and ensure SLAs are met
  • Monitor analyses and report on trends in the key underwriting performance drivers
  • Understanding of processing end-to-end underwriting cycle in clients application.
  • Knowledge of up-stream and down-stream processes of underwriting and how they are linked with each other
    • Queue management effectively managing and monitoring the queue
  • Perform deep dive audits and report out severity alerts process gaps
    • Root cause analysis on feedback received from internal or external audits
  • Review departmental procedure manuals for completeness and report out any possible gaps
  • Discuss process updates with operations and training teams to develop clear understanding around the changes
  • Perform accreditation for new hires as per the defined guidelines
  • Perform additional audits are for agents identified under bottom quartiles and training need identification exercise is conducted by collaborating with operations and training team
  • Publish weekly and monthly accuracy reports to the stakeholders
  • Contribute towards process improvements through brainwaves and kaizen

Qualifications

  • Minimum Graduate
    • 2-3 years P&C underwriting experience in London Market specially in Lloyds Insurance

5 Days Working

Rotational shifts and offs

One side cab provided



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