Genesys Developer

3 weeks ago


Bengaluru, India QAAgility Technologies Full time

Job Title : Genesys Developer


Main Technology: Genesys


Mandatory Skills: (Must Have Skills): Genesys development


Optional Skills: (Good to Have Skills) : CRM skills


Genesys Development and Configuration skills needed: 

  • Set up default action settings
  • Configure Event Handling
  • Configure Default menu settings
  • Choose Supported languages in a flow
  • Configure speech recognition settings
  • Experience working on configuration of common call flow design tasks
  • Experience in inbound call flows
  • Experience in in-queue call flows
  • Experience in secure call flows
  • Experience in outbound call flows
  • Experience in inbound email flows




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