Destination Consultant

4 days ago

Ahmedabad, Gujarat, India Kraft Mobility Private Limited Full time
Job Title: Destination Consultant – Relocation ServicesJob Overview:

The Destination Consultant is the key point of contact for assignees and their families moving to a new city/country. The role involves providing on-the-ground support, orientation, home search, school search, and settling-in services to ensure a smooth transition. The consultant acts as a cultural guide, problem solver, and trusted advisor during the relocation process.

Key Responsibilities:
  • Assignee Support: Act as the primary contact for assignees and their families upon arrival, ensuring a welcoming and seamless transition experience.
  • Needs Assessment: Understand client/assignee requirements regarding housing, schooling, healthcare, transportation, and lifestyle preferences.
  • Orientation & Area Familiarization: Conduct city orientation tours covering neighborhoods, amenities, safety, cultural insights, and lifestyle options.
  • Home Search Assistance: Arrange and accompany clients for property visits, liaise with landlords/brokers, and support lease negotiations.
  • School Search: Provide information and guidance on schooling options (international, CBSE, IB, local), coordinate school visits, and assist with applications.
  • Settling-in Support: Assist with utilities setup, bank accounts, registrations, mobile connections, healthcare facilities, and other essential services.
  • Problem Resolution: Handle queries, challenges, and emergencies during the relocation process with empathy and efficiency.
  • Cultural & Practical Guidance: Share insights about local culture, norms, transportation, shopping, and daily living.
  • Coordination: Work closely with the Relocation Manager, HR teams, landlords, service providers, and other stakeholders to ensure smooth delivery of services.
  • Documentation & Reporting: Maintain accurate records, prepare status updates, and ensure compliance with company processes.
Qualifications & Skills:
  • Bachelor's degree preferred (Hospitality, Business Administration, Sociology, or related field).
  • Prior experience in relocation services, hospitality, customer service, or real estate is highly desirable.
  • Prior real Estate experience is a plus.
  • Strong knowledge of the city/region (neighborhoods, schools, healthcare, transport, lifestyle).
  • Excellent communication and interpersonal skills.
  • Customer-centric, empathetic, and culturally sensitive.
  • Strong problem-solving and multitasking abilities.
  • Professional demeanor with the ability to work independently and under pressure.
  • Proficiency in MS Office and CRM tools; tech-savvy.
  • Fluency in English (local language proficiency is an advantage).
Key Attributes:
  • Service-oriented mindset.
  • Flexibility and adaptability to client needs.
  • High ethical standards and confidentiality.
  • Patience and cultural sensitivity.

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