Desktop Support Intern

1 month ago

mumbai, India Emeritus Full time
About us- Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80 countries. Founded in 2015, Emeritus, part of the Eruditus Group has more than 1,400 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai.
Key Responsibilities:
Provide technical support in a global 24*7 environment
Supporting Office365 & Gmail email solutions
Manage endpoints via Desktop Central, push OS patches & policy rollouts
To support Windows & MAC operating systems
To do user administration on ERP system
Address user tickets regarding hardware, software, and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with the users to ensure their systems are functional.
Report customer feedback and potential product/requirement requests
Help create technical documentation and manuals
Zoom & WebEx administration & troubleshooting is an added advantage
Necessary Skills and Experience :
Graduation in Computers (Btech, BCA)
Strong communication skills (spoken English)
Should be comfortable in working shifts & should have supported Global Customers (the US, LATAM, etc.)

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