Salesforce Service Cloud Developer

4 weeks ago

Chennai, India Xerago Full time

Position Overview
We are seeking a highly skilled Senior Salesforce Service Cloud Developer who will take complete ownership of all Service Cloud development activities - ranging from design and configuration to customization, integration, and deployment. The ideal candidate will have end-to-end control of the technical solution, ensuring high-quality, scalable, and maintainable implementations that align with business requirements and best practices. This is a hands-on role that requires deep technical expertise, strong problem-solving abilities, and the ability to operate with minimal supervision while collaborating closely with stakeholders.

Key Responsibilities

  • Take full ownership of Salesforce Service Cloud development lifecycle requirements gathering, solution design, development, testing, deployment, and post-deployment support.
  • Translate business needs into technical solutions using Service Cloud features such as Cases, Knowledge, Omni-Channel, Live Agent, Service Console, Entitlements, and Milestones.
  • Design and develop custom Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, flows, and process builders.
  • Implement integrations with external systems using REST/SOAP APIs, middleware, or other integration tools.
  • Configure and manage Service Cloud console, page layouts, record types, queues, and assignment rules.
  • Maintain code quality through version control, peer review, and adherence to Salesforce best practices.
  • Create and maintain technical documentation for customizations, integrations, and configurations.
  • Proactively identify system improvements, performance enhancements, and automation opportunities.
  • Serve as the go-to technical expert for Salesforce Service Cloud within the organization.
  • Ensure compliance with Salesforce security standards, governance, and data privacy Skills & Qualifications :
  • 9+ years of hands-on Salesforce development experience, including 3+ years specifically in Service Cloud.
  • Strong command of Apex, LWC, SOQL, SOSL, Visualforce, Flows, and Process Automation.
  • Proven experience in Service Cloud setup and customization including console configuration,

case management, omni-channel routing, and knowledge management.

  • Expertise in Salesforce APIs and integrations (REST, SOAP, platform events).
  • Deep understanding of Salesforce security model, sharing rules, and data architecture.
  • Proficiency in Salesforce DevOps tools (e.g., Copado, Gearset, or equivalent) and version control systems (Git).
  • Salesforce Platform Developer II and Service Cloud Consultant certifications strongly

preferred.

  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to manage full development ownership in a fast-paced environment with minimal Skills :
  • Experience with Einstein Bots, Field Service Lightning, or other Salesforce add-ons.
  • Familiarity with Agile/Scrum methodology and working with cross-functional teams.
  • Knowledge of testing frameworks (Apex tests, Selenium, Provar, : salesforce service cloud, LWC, Visualforce, Salesforce Apex, triggers and Salesforce Einstein.

)

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