Senior Applications Analyst, ServiceNow

3 weeks ago

India TaskUs Full time

So what does a Senior Applications Analyst (ServiceNow) do? Think of yourself as someone who will translate high level business requirements into functional specifications for the IT organization and manage changes to such specifications.


Imagine yourself going to work with one thing on your mind: that you will serve as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.


As a Senior Applications Analyst (ServiceNow), you will:

  • Serve as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
  • Translate high level business requirements into functional specifications for the IT organization and manages changes to such specifications
  • Collaborate with business partners to ensure technology outcomes aligns with the overall business strategy
  • Performs investigation, evaluation and documentation of system design findings.
  • Assures that users understand business system functions.
  • Create and apply diagrams that represent the flow, the process and the transformation of data within various systems.


Do you have what it takes to become a Senior IT Applications Analyst (Workday)?


Requirements:

  • 7+ years of relevant experience.
  • Strong understanding of ServiceNow platform capabilities and modules.
  • Must have ServiceNow experience supporting application development, not only admin/ticketing
  • Familiarity with IT Service Management (ITSM) and ITIL principles
  • Ability to work with multiple business systems and have a good understanding of system design.
  • Ability to analyze complex business processes and translate them into clear and concise requirements.
  • Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Knowledge of Agile or Scrum methodologies is a plus.
  • ServiceNow certifications such as Certified System Administrator (CSA) are advantageous.


About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India.


In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.


TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.


“Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.”

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