Senior ServiceNow Functional Consultant

3 weeks ago

India Unikomm Full time

Company Description

UniKomm is a leading digital transformation firm based in Riyadh and an Elite ServiceNow Partner. We were the first certified Saudi partner of ServiceNow Inc since 2014. We are also the only partner in the GCC to provide in-country ServiceNow cloud.


Our teams are on a mission to help leading organizations in Saudi and the ME build develop and enhance their IT and business operations, increase business efficiencies, and reduce costs associated with downtimes and poor process design.


UniKomm can help your organization build and deploy ServiceNow technology, support and manage your end user or data center, and resolve any specific IT, Customer Service, GRC, or general business challenges.


Contact us today.


Role Description

This is a full-time remote role for a Senior ServiceNow Business Analyst. The Senior ServiceNow Business Analyst will be responsible for gathering and analyzing business requirements, translating them into actionable ServiceNow solutions, and working closely with cross-functional teams to implement and deliver high-quality solutions. The Senior ServiceNow Business Analyst will also provide ongoing support, identify areas for process improvement, and collaborate with stakeholders to drive successful ServiceNow implementations.



Responsibilities:


  • Business Analyst for ServiceNow platform and applications.
  • Conduct design workshops for ServiceNow platform and applications to define and prioritize the goals, objectives, epics, stories, features, non-functional requirements, use cases, and user acceptance criteria for continuous delivery pipeline.
  • Conduct a thorough analysis, review and document client’s designated business processes.
  • Provide recommendations and implementation strategies for improving business processes, procedures, and workflows.
  • Lead development, creation, review, approval and archival of epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content in ServiceNow Strategic Portfolio Management (SPM) application.
  • Plan, lead, maintain, and deliver ServiceNow platform and application web-based and on-site training.


Qualifications

  • Bachelor's degree in Computer Science, Information Systems, or a related field
  • Minimum of 5 years of experience as a Business Analyst, with at least 3 years of experience in ServiceNow implementations
  • ServiceNow certification(s) such as Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) preferred
  • Demonstrated expertise in gathering and analyzing business requirements, and translating them into technical solutions within the ServiceNow platform
  • Strong understanding of IT Service Management (ITSM) processes and best practices
  • Experience with Agile methodologies and working in cross-functional teams
  • Excellent communication and stakeholder management skills
  • Ability to work independently and manage multiple priorities in a fast-paced environment
  • Experience with other ITSM platforms and ITIL certification is a plus


Benefits


  • Competitive salary and project bonus
  • Extensive training and development budget
  • Full healthcare coverage for self and family
  • 22 working day paid leave
  • Chance to travel on international assignments.


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