Storage Automation Support Engineer/ Senior Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist

In this role, you will:

Carry out tasks to support the HSBC Storage Automation platform and onward integrations to other automation platforms

Engage, triage, troubleshoot, diagnose and as needed resolve issues with the automation platform, using observability tools, logs/metrics and simulated users/queries to measure end-user performance and service quality

Develop fixes and improvements to improve availability and increase performance of the automation platform

Assist and guide other teams in diagnosing and fixing issues, with other automation platforms, the automation playbooks/workflows or the storage device/API endpoint itself.

Raise cases and work with vendors as needed.

Develop Cloud based infrastructure platforms and deliver supporting infrastructure, platforms etc. “as a Service” by working with Business & other DevOps teams

Determine the strategic direction and execute in each of the Technology areas under Enterprise Services responsibility

Risk and Cost Management

Ensure Service Quality Targets are met for offered platform services

Business stakeholder management to define product roadmaps and market available capabilities

Write development code, understand a DevOps Continuous Integration / Continuous Delivery pipeline, and build automated test scripts (for infrastructure products and upgrades), and maintain automation interfaces between systems.

To be successful in this role, you should meet the following requirements:

Expertise in Server operating systems – Linux RHEL/Windows/VmWare

Expertise in all aspects of Storage - Dell PowerMax/SRDF, Pure FlashArray, HPE Primera/Alletra, Cisco MDS/Brocade, NetApp FAS file service, CommVault, Netbackup, Data Domain, Dell ECS, Storage Grid

End to end server mapping from server to storage

Expertise providing technical support in a large Enterprise environment

Experience in using Python API Development (FastAPI), Ansible/AAP, Docker, Kubernetes, Shell Scripting to be able to implement storage automation and as-a-service offerings.

Expérience of troubleshooting in Infrastructure automation Environments.

Capable of product testing and qualification.

Well experienced in server and storage remediation

Past working experience in a storage / scripting / automation role

A deep technical understanding of Cloud and Storage Infrastructure

Infrastructure as Code and automation/orchestration technologies, such as Puppet / Chef / Ansible Tower / Jenkins, GitHub, PowerShell

Experience of continuous integration / continuous delivery software engineering approaches

Experience working in relevant environment/s, server engineering in a similar function is desirable but not essential

Experience working in relevant market/context, IT in finance, Storage is desirable but not essential

Experience in Agile methodologies and DevOps practices is desirable but not essential

Role relevant qualifications, EMC, Pure, cloud related is desirable but not essential

A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change.

Self-awareness with confidence to work independently and take responsibility for own development

Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences

Planned projects and activities systematically in line with business priorities, using a variety of analysis and problem-solving techniques

Experience of building effective customer relationships which create customer advocacy

Willingness to undertake the training / study required in this role for new products and services