Lead Monitoring

Role & responsibilities

The position

We are seeking a highly skilled and motivated individual to join our team as Lead - Monitoring.

As the Lead Monitoring, you will play a crucial role in overseeing and optimizing our systems and networks. Your responsibilities will include monitoring the performance metrics of our IT infrastructure. Additionally, you will lead troubleshooting efforts, identify and resolve system issues, and implement proactive measures to minimize downtime and disruptions.

This role requires a keen eye for detail, strong analytical skills, and the ability to collaborate effectively with technical teams to implement solutions and improve overall system performance.

Roles and Responsibilities

• Monitor System Performance: Oversee the monitoring of system performance metrics, including uptime, response times, and resource utilization, using monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools, to ensure optimal performance and availability.
• Troubleshooting and Issue Resolution: Lead the identification, troubleshooting, and resolution of system issues, working closely with technical teams to implement solutions and minimize downtime.
• Capacity Planning: Develop and implement capacity planning strategies to forecast future resource needs and optimize system scalability and performance.
• Incident Response: Develop and maintain incident response protocols and procedures, including escalation paths and response timelines, to address system outages and critical incidents promptly.
• Monitoring Tools Management: Evaluate, select, and manage monitoring tools and technologies to support efficient and effective monitoring of systems, networks, and applications.
• Performance Analysis: Conduct performance analysis and trend analysis to identify potential bottlenecks, areas for improvement, and optimization opportunities.
• Cloud Monitoring: Implement and manage cloud monitoring solutions for platforms such as Azure and AWS, ensuring visibility into cloud-based resources, performance metrics, and cost optimization strategies. Monitor cloud infrastructure, services, and applications to identify and resolve issues proactively.
• Synthetic Monitoring: Design and implement synthetic monitoring solutions to simulate user interactions and transactions across applications, websites, and services. Analyze synthetic monitoring data to identify performance bottlenecks and optimize user experience.
• Documentation and Reporting: Maintain accurate documentation of monitoring processes, configurations, and incident reports. Generate regular reports on system performance, uptime, and incident resolution metrics.
• KPIs and Dashboards: Develop and publish key performance indicators (KPIs), dashboards, and other reporting mechanisms to provide insights into system performance, trends, and areas for improvement. Present findings and recommendations to stakeholders and management.
• Team Leadership: Provide leadership and guidance to monitoring team members, fostering a culture of collaboration, continuous improvement, and excellence in monitoring practices.

Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field. (Master's degree preferred)
• Proven experience (5+ years) in system monitoring, performance analysis, and incident response, preferably in a lead or supervisory role.
• Strong technical expertise in monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools.
• Solid understanding of network protocols, server infrastructure, and cloud environments (e.g., AWS, Azure), with experience in cloud monitoring, synthetic monitoring, and optimization.
• Experience with scripting languages (e.g., Python, PowerShell) for automation and monitoring tasks.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership, communication, and team collaboration abilities.
• Experience in publishing KPIs, dashboards, and other reporting mechanisms.

Good to have:

Relevant certifications such as ITIL Foundation, Certified Monitoring Professional (CMP), Microsoft Certified: Azure Administrator Associate, and Microsoft Certified: SCOM (if available) are a plus

Interested candidates please apply on the given link