Manager - Fraud Analytics & Monitoring (Detection)

Job Description

Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's In It For YOU

- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Fraud Analytics (Detection) Manager will need to monitor and study daily Transaction Disputes trends and build rules and models to reduce Disputes/ Fraud Losses. He should implement analytical tools to reduce fraud losses, control key fraud control metrics like FPR, ADR, VDR etc. and periodic rationalization of rules and trends forecasting for fraud provisioning and management reporting

Role Accountability

- Lead the Fraud Analytics team to reduce transaction disputes and fraud losses and adhere to Regulatory Compliance policies through data science
- Analyze data on frauds and identify and recommend fraud rules rationalization to reduce frauds, enhance customer experience and ensure regulatory compliance
- Analyze & design rules for the fraud monitoring systems (Falcon ) to control key fraud risk metrics like FPR, ADR, VDR etc.
- Build fraud models using RPA for early detection of frauds, build Machine Learning predictive models to detect fraud trends
- Apply consumer behavior patterns, key portfolio drivers and macro-economic indicators and use data science to identify upcoming fraud trends & plug process gaps to improve forecast accuracy
- Prepare & publish reports for management on various key indicators i.e. consumer transaction behavior, demographic indicators and key fraud drivers
- Monitor fraud trends and alert decisioning, feed back the learnings/observations into the system and training people for process improvements

Measures of Success

- AFPR, ADR, VDR
- Fraud Catch Rate
- Rule Coverage Percentage
- Dispute Rate
- Industry Benchmarking: Strive to be best in the industry on Fraud loss to Spends ratio
- Process Adherence as per MOU

Technical Skills / Experience / Certifications

- In-depth knowledge of Data Analytics for predicting and analyzing large data
- Knowledge of Data Analytics tools including SAS, SAS-VA, Python, R, SQL, Excel, Tableau etc.
- Knowledge of Data Science concepts & their application on large data

Competencies critical to the role

- Excellent Team Leading and Interpersonal Skills
- Mentoring the team for Upskilling and address barriers/hurdles for execution

Qualification

Graduate or Master's Degree

Preferred Industry

Banking / Financial Services