Delivery Excellence Lead

2 weeks ago

Hyderabad, India TTEC Digital Full time
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

We are seeking a highly motivated Delivery Excellence Lead to join our team in India. The ideal candidate will have experience in client-facing delivery, in Project Management and Change Management roles and be able to work independently with strong attention to detail. The successful candidate will be responsible for developing and delivering successful outcomes that drive our teams to be more market ready, delivery capable, and deliver a differentiated client experience to those with whom we partner.

What You Will Be Doing

- Role: Delivery Excellence Lead (Sr. Manager or Director)- with Practice Sales leaders, Delivery leaders, Project Managers towards:- a one-TTEC Digital sales and delivery motion- our delivery experience framework, CXEdge (method) to continuously evolve- execution frameworks to support key governance activities in the firm- cross-functional teams to align expectations and drive change under our firm-wide LaunchX initiative- delivery teams in all aspects of the SDLC on best practices, approaches- development, advocacy, and adoption of business improvement initiatives within our India Innovation Studio across all practices.- and deploy organizational structures to support business operations models, such as managed services, monitoring services, pre-sales, estimation, and account management as appropriate.

- Roles:- Management- as thought leader across our entire SDLC in terms of delivery expectations, frameworks, and collateral- quality, consistency, and applicability of submitted content within our CXEdge delivery method- the development, usage, messaging of CXEdge delivery method within the context of our sales motion- the development and execution of a project health monitoring mechanism- business sales and delivery motion failures and build/deploy mechanisms to correct and improve them.- projects as a project manager within the context of business improvement initiatives.

What You Bring to The Role

- degree in Engineering or related field- Preferred- CMMI, ITIL, Agile, Lean, Six Sigma certifications a plus- years of professional experience in project management of technical implementations and/or business transformation-based projects- organizational skills and attention to detail- presentation skills, both in terms of development and delivery- communication skills, with the ability to effectively communicate with stakeholders.- to work independently, prioritize tasks, and meet deadlines.- critical thinking and problem-solving skills- to work in a fast-paced environment and manage multiple projects simultaneously.- be able to influence, inspire, and drive work in a matrixed organizational structure- be able to handle ambiguity, dream big, and challenge the status quo- with Global Delivery Model and stakeholder in US and EMEA time zone

Location: Hyderabad

  • Delivery Excellence Lead

    1 week ago

    Hyderabad, India TTEC Digital Full time

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. We are seeking a highly motivated Delivery Excellence Lead to join our team in India. The ideal candidate will have experience...

  • Delivery Excellence Lead

    4 weeks ago

    hyderabad, India TTEC Digital Full time

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.We are seeking a highly motivated Delivery Excellence Lead to join our team in India. The ideal candidate will have experience...

  • Delivery Excellence Lead

    1 month ago

    Hyderabad, India TTEC Digital Full time

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.We are seeking a highly motivated Delivery Excellence Lead to join our team in India. The ideal candidate will have experience...

  • Delivery Excellence Lead

    1 month ago

    hyderabad, India TTEC Digital Full time

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. We are seeking a highly motivated Delivery Excellence Lead to join our team in India. The ideal candidate will have experience...

  • Delivery Lead 2

    2 weeks ago

    Hyderabad, India RSM Delivery Center Private Limited (India) Full time

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...

  • Senior Manager

    3 weeks ago

    Hyderabad, India Virtusa Full time

    Senior Manager -Delivery Excellence - 118104 Description Description - External As a Delivery Excellence Coach, you would be working closely with our Software Development engagement teams, to drive better customer experience through coaching, enabling fact based decision making and reporting of delivery engagements through improvements that bring in...

  • Senior Manager

    3 weeks ago

    hyderabad, India Virtusa Full time

    Senior Manager -Delivery Excellence - 118104 Description Description - External As a Delivery Excellence Coach, you would be working closely with our Software Development engagement teams, to drive better customer experience through coaching, enabling fact based decision making and reporting of delivery engagements through improvements that bring in...

  • Senior Manager

    3 weeks ago

    Hyderabad, India Virtusa Full time

    Senior Manager -Delivery Excellence - 118104 Description Description - ExternalAs a Delivery Excellence Coach, you would be working closely with our Software Development engagement teams, to drive better customer experience through coaching, enabling fact based decision making and reporting of delivery engagements through improvements that bring in...

  • Delivery Lead 2

    2 weeks ago

    Hyderabad, Telangana, India RSM Delivery Center Private Limited (India) Full time

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...

  • Delivery Lead

    4 days ago

    Hyderabad, India Enzen Global Group Full time

    About Enzen Enzen Global is an innovative & knowledge-based Consulting, Engineering and Operations organisation exclusively working on Energy and Utility (Gas, Power and Water) sectors. We provide outcome based turnkey solutions, blending industry best practices and leading-edge ideas with a continuous focus on meeting our customers’ expectations. We...

  • Delivery Module Lead

    4 days ago

    Hyderabad, India Mphasis Full time

    Job DescriptionRole: Java Tech Lead – L5Location: Navi MumbaiWho are we looking for?A senior Java Tech Lead to manage a critical project for one of our biggest client in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.Technical Skills: Bachelor’s Degree...

  • Delivery Module Lead

    5 days ago

    hyderabad, India Mphasis Full time

    Job Description Role: Java Tech Lead – L5 Location: Navi Mumbai Who are we looking for? A senior Java Tech Lead to manage a critical project for one of our biggest client in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications. Technical Skills:  Bachelor’s...

  • Delivery Module Lead

    4 days ago

    Hyderabad, India Mphasis Full time

    Job DescriptionRole: Java Tech Lead – L5Location: Navi MumbaiWho are we looking for?A senior Java Tech Lead to manage a critical project for one of our biggest client in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications. Technical Skills:  Bachelor’s Degree...

  • AVP Process Excellence Lead

    7 days ago

    Hyderabad, India Wipro Full time

    Location: Pune/ Kolkata/ HyderabadProfile:Must Haves18+ years of experience with strong industry exposure for Telecom, New Age/ Tech, Customer Service, RetailGraduate/ Post Graduate with at least last 10 years in IT/ BPO industryLean and Six Sigma Black Belt/ Master Black BeltStrong understanding of Quality and Process Excellence principles with experience...

  • AVP Process Excellence Lead

    7 days ago

    Hyderabad, India Wipro Full time

    Location: Pune/ Kolkata/ HyderabadProfile:Must Haves18+ years of experience with strong industry exposure for Telecom, New Age/ Tech, Customer Service, RetailGraduate/ Post Graduate with at least last 10 years in IT/ BPO industryLean and Six Sigma Black Belt/ Master Black BeltStrong understanding of Quality and Process Excellence principles with experience...

  • VP , Delivery Lead GSC's

    2 days ago

    Hyderabad, India HSBC Full time

    Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.  HSBC is one of the largest...

  • VP , Delivery Lead GSC's

    1 day ago

    hyderabad, India HSBC Full time

    Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.  HSBC is one of the largest...

  • Power Platform Delivery Lead

    5 days ago

    hyderabad, India Enzen Global Group Full time

    About EnzenEnzen Global is an innovative & knowledge-based Consulting, Engineering and Operations organisation exclusively working on Energy and Utility (Gas, Power and Water) sectors. We provide outcome based turnkey solutions, blending industry best practices and leading-edge ideas with a continuous focus on meeting our customers’ expectations.We work...

  • Consulting - NAT : Delivery excellence - Quality Assurance - Analyst

    3 weeks ago

    Hyderabad, India Deloitte Full time

    Your potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.At Deloitte, your whole self to work, every day. Combine that with our...

  • Power Platform Delivery Lead

    4 days ago

    Hyderabad, India Enzen Global Group Full time

    About EnzenEnzen Global is an innovative & knowledge-based Consulting, Engineering and Operations organisation exclusively working on Energy and Utility (Gas, Power and Water) sectors. We provide outcome based turnkey solutions, blending industry best practices and leading-edge ideas with a continuous focus on meeting our customers’ expectations.We work...