Delivery Excellence Lead

3 weeks ago

Hyderabad, India TTEC Digital Full time

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
We are seeking a highly motivated Delivery Excellence Lead to join our team in India. The ideal candidate will have experience in client-facing delivery, in Project Management and Change Management roles and be able to work independently with strong attention to detail. The successful candidate will be responsible for developing and delivering successful outcomes that drive our teams to be more market ready, delivery capable, and deliver a differentiated client experience to those with whom we partner.
What You Will Be Doing
Role: Delivery Excellence Lead (Sr. Manager or Director)
with Practice Sales leaders, Delivery leaders, Project Managers towards:
a one-TTEC Digital sales and delivery motion
our delivery experience framework, CXEdge (method) to continuously evolve
execution frameworks to support key governance activities in the firm
cross-functional teams to align expectations and drive change under our firm-wide LaunchX initiative
delivery teams in all aspects of the SDLC on best practices, approaches
development, advocacy, and adoption of business improvement initiatives within our India Innovation Studio across all practices.
and deploy organizational structures to support business operations models, such as managed services, monitoring services, pre-sales, estimation, and account management as appropriate.

Roles:
Management
as thought leader across our entire SDLC in terms of delivery expectations, frameworks, and collateral
quality, consistency, and applicability of submitted content within our CXEdge delivery method
the development, usage, messaging of CXEdge delivery method within the context of our sales motion
the development and execution of a project health monitoring mechanism
business sales and delivery motion failures and build/deploy mechanisms to correct and improve them.
projects as a project manager within the context of business improvement initiatives.

What You Bring to The Role
degree in Engineering or related field
Preferred
CMMI, ITIL, Agile, Lean, Six Sigma certifications a plus
years of professional experience in project management of technical implementations and/or business transformation-based projects
organizational skills and attention to detail
presentation skills, both in terms of development and delivery
communication skills, with the ability to effectively communicate with stakeholders.
to work independently, prioritize tasks, and meet deadlines.
critical thinking and problem-solving skills
to work in a fast-paced environment and manage multiple projects simultaneously.
be able to influence, inspire, and drive work in a matrixed organizational structure
be able to handle ambiguity, dream big, and challenge the status quo
with Global Delivery Model and stakeholder in US and EMEA time zone
Location: Hyderabad

  • Delivery Excellence Lead

    1 month ago

    hyderabad, India TTEC Digital Full time

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.We are seeking a highly motivated Delivery Excellence Lead to join our team in India. The ideal candidate will have experience...

  • Delivery Excellence Lead

    2 months ago

    hyderabad, India TTEC Digital Full time

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. We are seeking a highly motivated Delivery Excellence Lead to join our team in India. The ideal candidate will have experience...

  • Delivery Excellence Lead

    2 months ago

    Hyderabad, India TTEC Digital Full time

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.We are seeking a highly motivated Delivery Excellence Lead to join our team in India. The ideal candidate will have experience...

  • Delivery Lead 2

    4 weeks ago

    Hyderabad, India RSM Delivery Center Private Limited (India) Full time

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...

  • Senior Manager

    1 month ago

    Hyderabad, India Virtusa Full time

    Senior Manager -Delivery Excellence - 118104 Description Description - External As a Delivery Excellence Coach, you would be working closely with our Software Development engagement teams, to drive better customer experience through coaching, enabling fact based decision making and reporting of delivery engagements through improvements that bring in...

  • Senior Manager

    1 month ago

    hyderabad, India Virtusa Full time

    Senior Manager -Delivery Excellence - 118104 Description Description - External As a Delivery Excellence Coach, you would be working closely with our Software Development engagement teams, to drive better customer experience through coaching, enabling fact based decision making and reporting of delivery engagements through improvements that bring in...

  • Senior Manager

    1 month ago

    Hyderabad, India Virtusa Full time

    Senior Manager -Delivery Excellence - 118104 Description Description - ExternalAs a Delivery Excellence Coach, you would be working closely with our Software Development engagement teams, to drive better customer experience through coaching, enabling fact based decision making and reporting of delivery engagements through improvements that bring in...

  • Delivery Lead 2

    4 weeks ago

    Hyderabad, Telangana, India RSM Delivery Center Private Limited (India) Full time

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...

  • Delivery Lead

    3 weeks ago

    Hyderabad, India Enzen Global Group Full time

    About Enzen Enzen Global is an innovative & knowledge-based Consulting, Engineering and Operations organisation exclusively working on Energy and Utility (Gas, Power and Water) sectors. We provide outcome based turnkey solutions, blending industry best practices and leading-edge ideas with a continuous focus on meeting our customers’ expectations. We...

  • Delivery Module Lead

    3 weeks ago

    Hyderabad, India Mphasis Full time

    Job DescriptionRole: Java Tech Lead – L5Location: Navi MumbaiWho are we looking for?A senior Java Tech Lead to manage a critical project for one of our biggest client in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.Technical Skills: Bachelor’s Degree...

  • AVP Process Excellence Lead

    1 week ago

    hyderabad, India Wipro Full time

    Location: Pune/ Kolkata/ HyderabadProfile:Must Haves18+ years of experience with strong industry exposure for Telecom, New Age/ Tech, Customer Service, RetailGraduate/ Post Graduate with at least last 10 years in IT/ BPO industryLean and Six Sigma Black Belt/ Master Black BeltStrong understanding of Quality and Process Excellence principles with experience...

  • AVP Process Excellence Lead

    3 weeks ago

    Hyderabad, India Wipro Full time

    Location: Pune/ Kolkata/ HyderabadProfile:Must Haves18+ years of experience with strong industry exposure for Telecom, New Age/ Tech, Customer Service, RetailGraduate/ Post Graduate with at least last 10 years in IT/ BPO industryLean and Six Sigma Black Belt/ Master Black BeltStrong understanding of Quality and Process Excellence principles with experience...

  • AVP Process Excellence Lead

    3 weeks ago

    Hyderabad, India Wipro Full time

    Location: Pune/ Kolkata/ HyderabadProfile:Must Haves18+ years of experience with strong industry exposure for Telecom, New Age/ Tech, Customer Service, RetailGraduate/ Post Graduate with at least last 10 years in IT/ BPO industryLean and Six Sigma Black Belt/ Master Black BeltStrong understanding of Quality and Process Excellence principles with experience...

  • AVP Process Excellence Lead

    1 week ago

    Hyderabad, India Wipro Full time

    Location: Pune/ Kolkata/ Hyderabad Profile: Must Haves 18+ years of experience with strong industry exposure for Telecom, New Age/ Tech, Customer Service, Retail Graduate/ Post Graduate with at least last 10 years in IT/ BPO industry Lean and Six Sigma Black Belt/ Master Black Belt Strong understanding of Quality and Process Excellence principles with...

  • AVP Process Excellence Lead

    1 week ago

    Hyderabad, India Wipro Full time

    Location: Pune/ Kolkata/ HyderabadProfile:Must Haves18+ years of experience with strong industry exposure for Telecom, New Age/ Tech, Customer Service, RetailGraduate/ Post Graduate with at least last 10 years in IT/ BPO industryLean and Six Sigma Black Belt/ Master Black BeltStrong understanding of Quality and Process Excellence principles with experience...

  • AVP Process Excellence Lead

    1 week ago

    Hyderabad, India Wipro Full time

    Location: Pune/ Kolkata/ HyderabadProfile:Must Haves18+ years of experience with strong industry exposure for Telecom, New Age/ Tech, Customer Service, RetailGraduate/ Post Graduate with at least last 10 years in IT/ BPO industryLean and Six Sigma Black Belt/ Master Black BeltStrong understanding of Quality and Process Excellence principles with experience...

  • Delivery Module Lead

    3 weeks ago

    hyderabad, India Mphasis Full time

    Job Description Role: Java Tech Lead – L5 Location: Navi Mumbai Who are we looking for? A senior Java Tech Lead to manage a critical project for one of our biggest client in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications. Technical Skills:  Bachelor’s...

  • Delivery Module Lead

    3 weeks ago

    Hyderabad, India Mphasis Full time

    Job DescriptionRole: Java Tech Lead – L5Location: Navi MumbaiWho are we looking for?A senior Java Tech Lead to manage a critical project for one of our biggest client in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications. Technical Skills:  Bachelor’s Degree...

  • VP , Delivery Lead GSC's

    2 weeks ago

    hyderabad, India HSBC Full time

    Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.  HSBC is one of the largest...

  • VP , Delivery Lead GSC's

    2 weeks ago

    Hyderabad, India HSBC Full time

    Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.  HSBC is one of the largest...