
Job Opening For Customer Service Representative
2 weeks ago
Greetings
We have an urgent opportunity for a leading Lab Grown Diamond Company.
Position - Customer Service Representative
Location - BKC, Mumbai
Key Responsibilities
- Respond promptly to customer inquiries via WhatsApp, phone, email and chat.
- Provide detailed information about products, pricing, order status and brand values.
- Assist customers in placing orders, tracking shipments, and processing returns/exchanges.
- Resolve customer complaints and issues with patience, empathy and professionalism.
- Maintain up-to-date knowledge of lab-grown diamonds, jewellery care and current promotions.
- Liaise with internal teams (sales, logistics, design) to resolve customer queries efficiently.
- Gather and share customer feedback for continuous improvement.
- Maintain accurate records of interactions and transactions using CRM tools.
- Upsell and cross-sell products where appropriate.
If interested please share your updated CV on
Thanks,
Karishma Rai
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